Categories See All →
Search Articles
Recent Articles
-
Inovelli Z-Wave Switch Review
BraveSirRobbin - Jun 23 2019 03:59 PM
-
Amazon Expanding Alexa SmartHome Team
Dan (electron) - Mar 31 2017 10:35 AM
-
Luna: Turn Your Bed into a Smartbed
Dan (electron) - Jan 27 2015 06:35 PM
-
HomeSeer unveils Z-NET
BraveSirRobbin - Jan 07 2015 11:01 PM
-
Fun with Cell Phone Voice Alerts!
Work2Play - Dec 14 2014 07:49 AM
Recent Files
-
SysEventBroker_with_AV
chucklyons - Apr 22 2020 03:02 PM
-
Generic_Russound_pr4zi
chucklyons - Dec 03 2019 02:39 PM
-
Not Your Mother's AB
chucklyons - Mar 28 2019 11:21 PM
-
RadioRA2 Driver
JimSpr - Jan 26 2019 06:16 AM
-
HomeSeer HS3 Connector Module
doczaius - Jun 15 2016 08:17 AM
Recent Entries
-
Gas cutoff system
keepersg - Nov 22 2020 10:08 AM
-
Rebuilding new old NAS box
pete_c - May 15 2020 07:01 AM
-
The end of an era for me
jwilson56 - Aug 23 2019 01:47 PM
-
Updating GDO Security+ 2.0 MyQ Door Control Push Button for use with OP2/Elk panels
pete_c - Feb 04 2019 04:15 PM
-
Home-Assistant Alexa Media Player options
pete_c - Feb 02 2019 03:39 PM

Consumer Safety Notice for Nest Protect: Smoke + CO Alarm

Consumer Safety Notice for Nest Protect: Smoke + CO Alarm
To the Nest community:
Since introducing the Nest Protect: Smoke + Carbon Monoxide alarm, we've heard touching stories from many of you about how we've helped keep you and your families safe. I consider your safety a huge part of my job and it’s something I think about and take pride in every day.
At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.
We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns. While we fix Nest Wave, we have also halted sales of all new Nest Protect alarms to ensure no one buys an alarm that needs an immediate update.
Here’s what this means for you:
If you have a Nest Protect connected to a Nest Account via Wi-Fi
Within 24 hours, Nest Wave will be automatically disabled. You don’t need to do anything and even with this feature disabled, our smoke alarm will continue to work very effectively, monitoring for increased levels of smoke and CO in the home. For more information, click here.
If you have a Nest Protect that is not connected to a Nest Account, or have since taken it offline
It’s very important that you immediately connect your Nest Protect to your Nest Account so we can remotely disable Nest Wave. Here are detailed instructions on how to connect your Nest Protect to the Nest Account quickly and easily. Our Customer Support team can also help you. For more information, click here.
If you have a Nest Protect that is not connected to a Nest Account and do not have access to Wi-Fi
If you are unable to immediately connect to a Nest Account, please discontinue use of your Nest Protect and we will give you a complete refund. To claim your refund, visit nest.com/contact/refund. For more information, click here.
If you want to buy a Nest Protect
Nest Wave is on by default in every alarm we sell. To ensure no one buys an alarm that needs an immediate update, we’ve decided to stop all sales while we fix this issue. For updates on availability, please check nest.com.
Once we have a solution that ensures Nest Wave works as intended, we will update our software to turn this feature back on. This will only happen after extensive testing and once we have received approval from safety agencies in the US, Canada and UK. We expect this to take at least two or three months and we’ll continue to update you as we have more information.
We're enormously sorry for the inconvenience caused by this issue. The team and I are dedicated to ensuring that we can stand behind each Nest product that comes into your home, and your 100% satisfaction and safety are what motivates us.
Please know that the entire Nest team and I are focused on fixing this problem and continuing to improve our current products in every way possible.
If you don’t want to keep your Nest Protect smoke alarm, we will give you a complete refund.
Our customer support team is available to help answer any and all questions you have, and we've posted detailed answers to some of the questions we anticipate here.
Thank you for your continued loyalty and support.
Tony Fadell
CEO
Nest Labs
1 Comments
http://www.mercuryne...rms-safety-risk