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Posted 25 March 2012 - 03:03 AM
Posted 25 March 2012 - 12:02 PM
Posted 10 April 2012 - 07:01 AM
I just sent him a message. Hopefully everything is ok.
Any response? As of this morning the market says that my device (Moto XT862)) is no longer compatible with elkdroid. I've dealt with the errors, the terrible battery life, the slow responsiveness, the lack of any type of support other than "I'll get back to you", but this is where I reach the end of my rope. I would think that the one app I own worth more than all my other apps combined would work a little better than this does.
Posted 10 April 2012 - 02:11 PM
Until the author of ElkDroid gets involved with his application again, I strongly recommend against purchasing this software, due to too many bug reports and lack of communications.
Posted 11 April 2012 - 09:48 AM
Edited by 123, 11 April 2012 - 09:49 AM.
Posted 14 April 2012 - 11:22 AM
Hopefully the author is alive and well and some pressing personal issues are keeping him fully occupied. The reality of the web is that you could literally drop dead and no would notice until you stopped responding to email or your tweets stopped.
This is so true and really, I am starting to consider this for my next selection of home automation software.
HomeSeer is written by two people, but a lot of their plugins that users depend on are written by a single person. One good example of this is Jim Doolittle (who passed away in a tragic accident) who wrote the occupancy plugin a lot of people used (plus a lot of others as he was a fantastic guy who really helped with home automation problems).
CQC software (widely used by our forum members) is written by one person who retains the source code.
Elve is written by one person.
PowerHome is written by one person.
Some examples I can think of of software written by a 'company' (multiple people) include HomeSeer (core product), mControl, MainLobby, and HAI (software apps for their hardware).
Change is inevetible with software but a one person show may all of a sudden have some type of support problems down the road.
Edited by BraveSirRobbin, 14 April 2012 - 11:37 AM.
Posted 15 April 2012 - 08:04 AM
Until the day a product meets its end, I use its support forum as an indicator of current, real-world performance. A nice distribution of happy customers, several confused new users, and a smattering of disappointed ones tells me all is well. Reported problems that are acknowledged and quickly fixed is a healthy sign. Several of the one-man operations listed above have support forums that operate this way and that reflects well on them.
Posted 16 April 2012 - 07:18 PM
Of course we will not be a small company longer than we can avoid it either. As to 123's criteria, I think that we'd count as a very healthy company. The product has moved forward at a rapid pace for it's whole existence, and it's remained robust and I think that all our customers would say that the support is very good.
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