Haiku Unable to log on to HAI App

haiuser1234

New Member
Hello,
 
I just downloaded the new app ($49.99) and I can not log on. Everytime I enter in the information, I keep getting "Firmware Unknown".
 
I have the following information:
 
HAI 
IP = xxx.xxx.x.xxx
HAI Port = 4369
KEY1 = xx-xx-xx-xx-xx-xx-xx-xx
KEY2 = xx-xx-xx-xx-xx-xx-xx-xx 
USER CODE = xxxx 
PASSWORD = xxxxxxxxxx
 
Does anyone have any suggestions? I have an iPhone 5. The app calls for a "Name". Is that specific to anything or is that just the name I give it under the specific account? I tried entering in Private Key A and B with spaces, no spaces, capitalized, not capitalized, etc. Nothing is working. Do I leave the security code blank or make one up?
 
Please advise as I am thinking of refunding this purchase.
 
Thank you,
 
Any name is fine. Make sure you have controller firmware 3.0 or later and re-check your IP and encryption keys.
 
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