HAI 35A00-1 dimming switch not transmitting UPB Link

I have a 5 HAI dimming switches setup to send a UPB link when the bottom rocker is held down.  All but one is working perfectly.  The one device that isn't sending the UPB Link while holding down the bottom button works perfectly for controlling the local lights and can be controlled from my Ipad with Haiku/Space with no issues.  The device is setup exactly as my other dimmers which will send the UPB Link.  For the other 4 HAI dimmers which work properly two are on Phase B and two are on Phase C while the device being controlled by the UPB LInk is on Phase B.  The fact that the two units on Phase C are working can rule out an issue with the Phase repeater.
 
I'm at a loss as to why this one unit will not work in sending the UPB link.  Any ideas?

Maybe resend the settings to that one switch that is not working?
 
Mike.

mikefamig said:

Maybe resend the settings to that one switch that is not working?
 
Mike.

Click to expand...

Thanks for the suggestion, I did the 5-10-2 button push to do a complete reset of the switch and reprogrammed and still can't get the switch to send a UPB link. Given the switch controls the local load and can be controlled via automation is it possible the hardware is bad and can't send UPB links?

In Elkrp2 in the lighting settings there is a check box titled "opt".  It it is checked it eliminates built-in delays that make links execute without crashing into each other. the last time I installed a switch I accidentally checked this box and had a problem similar to yours.
 
Mike.

I just remembered that you have a HAI system but maybe there is a similar function?
 
Mike.

I would also use upstart to do some communication testing between the devices.

Thanks, I checked in upstart and there is no similar setting for the HAI. I also tried using the top rocker for both hold and double click for the UBP link and neither work. I am beginning to think I have bad hardware. I plan on calling the vendor I purchased the switch from and attempt to get a replacement.

Just a curiosity question ....is the firmware revision on the problem HAI switch is the same as the other non problematic HAI switches?

wdeertz said:

Thanks, I checked in upstart and there is no similar setting for the HAI. I also tried using the top rocker for both hold and double click for the UBP link and neither work. I am beginning to think I have bad hardware. I plan on calling the vendor I purchased the switch from and attempt to get a replacement.

Click to expand...

I gave it some more thought and I think that the "opt" setting only effects links that are sent from the elk and not those sent from the  rocker switch. You should however be able to watch with upstart communications tests to see if a link is being sent when you press the rocker switch.
 
Mike

Here playing with HAI 35A00-1 picking one at random; noticed the double click needed to be done faster than similarly SA switches.
 
IE: I tested it and it didn't work for me.  Wife tested it and it worked for her.  Paid attention and noticed she was double clicking faster than me.
 
This relating to sending out a link via the switch.  Personally never paid attention much to this difference (also using a few PCS switches here)

With elk rules it is possible to send multiple links very rapidly in succession and the "opt" setting allows them to be sent individually so that they don't interfere with each other on the AC line. The rocker only sends one link at a time so this isn't a concern when you press the rocker.  I suppose that you could have a problem if you pressed two rocker switches at the same time and they both tramsmitted links at the same time.
 
MIke.

Yup; here doing more inter UPB switch stuff (multiple paddles / scenes et al) and use the OPII for some stuff directly talking to the UPB switch or links.  Depends on where the switch is at. 
 
IE: I have have events or programming lines in the OPII which will create a scene in one room with multiple switches that are utilized in a timed/event fashion or whenever and concurrently have paddle generated scenes generated by one paddle of 4 on a multi paddle switch in same room.
 
Relating to the HAI switch that I paid attention to just noticed that the double clicking speed for generation of a link or a scene was different than the SA UPB switch which is probably not related at all to the OP.
 
That said it does look like the switch may be an issue as mentioned previously. 
 
Testing it with UPB Upstart will provide good diagnostics (proof in the pudding solution). 
 
Sometimes here just look via Upstart at the UPB switch via two PIMs on either side (phase) even with the repeater present.
 
I am guessing though this already has been done prompting a call to the vendor of said switch.

Well after more than an hour on the phone with tech support no solution yet. The tech support is beginning to agree with me that it's bad hardware. To confirm I plan on swapping devices to confirm the issue moves to the new location.

wdeertz said:

Well after more than an hour on the phone with tech support no solution yet. The tech support is beginning to agree with me that it's bad hardware. To confirm I plan on swapping devices to confirm the issue moves to the new location.

Click to expand...

 
I say it's worth your time to swap it with a known good switch. That's a big advantage that a professional has over a DIY'er, they often have parts on hand to try swapping a part out and if they buy a part that isn't needed they can sell it later on another job.
 
Do you see traffic on the network with upstart when you press the rocker? If the switch is sending a link then you should see the signal in upstart.
 
Mike.
 
Mike.

Here and over the years of automating have accumulated hot hardware spares just in case.

One early issue of mine when first starting with installation of UPB switches was installing a defective UPB switch. 
 
The switch had dimming issues with an incandescent load causing a flicker at whatever brightness the switch was at.  It was irritating and it was a PITA to have to install the switch and remove it to return. You just saw the issue when using the switch and it had nothing to do with signal, noise or anything out of the ordinary seen with Upstart.
 
I sent the switch back on my dime and got the same switch back with a note / statement that nothing was wrong with it; which really sort of PO'd me.
 
I have had the same occasional issue with other automation widgets or hardware.  (recall one bad WGL product and same dialog regarding replacement of a defective widget)
 
Good customer service dictates that vendor sends you one new UPB switch express mail (1-2 days) with a return shipping label for defective switch with no hoop jumping.