Hello and hoping that someone might be able to give me some insight. Something stopped working, and to be honest I'm not sure if it's an HAI issue or Haiku, but I'm leaning towards HAI since PC Access (Customer Edition) isn't communicating fully either.
My Zigbee door locks and my HAI Omnistat II have stopped responding to the system. The local controls function normally, i.e. I can use the keypad on the thermostat to change settings, the programmed setpoints work properly and the door locks operate by keypad.
I first noticed a problem when I stopped seeing lock/unlock events in the Haiku event log. Then my thermostat stopped reporting it's status in Haiku and now just says "Comm Failure". The door locks no longer respond in Haiku. I thought at first this might just be a Haiku issue, but I found that I could no longer send commands via PC Access to those devices either, and no logging is appearing in PC Access.
My next thought was my Zigbee Interface Module was having problems, but it reports current status OK, and updates status quickly if I manually change a setting (such as unlocking a door, etc). It also will send commands from the ZIM directly when using the interface buttons to navigate the menu.
So I'm at a bit of a loss and any other thoughts would be appreciated. I'm trying to avoid calling my system integrator until I must, the system is out of warranty so any trip out will cost me hundreds. The other system details are as follows:
Controller: OmniPro II running v 3.15 of the firmware.
PC Access (Customer Edition) v 3.15
Omnistat II Thermostat
Kwikset Zigbee Door Locks Model 910TRL ZBC4 L03 SMT
My Zigbee door locks and my HAI Omnistat II have stopped responding to the system. The local controls function normally, i.e. I can use the keypad on the thermostat to change settings, the programmed setpoints work properly and the door locks operate by keypad.
I first noticed a problem when I stopped seeing lock/unlock events in the Haiku event log. Then my thermostat stopped reporting it's status in Haiku and now just says "Comm Failure". The door locks no longer respond in Haiku. I thought at first this might just be a Haiku issue, but I found that I could no longer send commands via PC Access to those devices either, and no logging is appearing in PC Access.
My next thought was my Zigbee Interface Module was having problems, but it reports current status OK, and updates status quickly if I manually change a setting (such as unlocking a door, etc). It also will send commands from the ZIM directly when using the interface buttons to navigate the menu.
So I'm at a bit of a loss and any other thoughts would be appreciated. I'm trying to avoid calling my system integrator until I must, the system is out of warranty so any trip out will cost me hundreds. The other system details are as follows:
Controller: OmniPro II running v 3.15 of the firmware.
PC Access (Customer Edition) v 3.15
Omnistat II Thermostat
Kwikset Zigbee Door Locks Model 910TRL ZBC4 L03 SMT