Hello All,
I have a customer with an Elk M1G with the Elk XEP unit. I have forwarded TCP port 2601 through the firewall. I've tested with canyouseeme.org and the port is open. I can also prove the remote access is working as I can remote into the unit using ElkRP software from outside the network to access the panel (using secure port 2601 and public DNS name). Firmware version of the Elk M1G is 5.3.10, boot version 3.3.6, hardware version 0.13.
The problem lies when trying to access the panel using eKeypad for iOS devices, and also ElkDroid for Android from outside the network. I cannot connect and receive errors each time. The ElkDroid app reports Connect Failed: Socket Closed. The eKeypad app reports an error (I don't have an iOS device in front of me), but it does work within the network.
In the devices I have tried using the public DynamicDNS hostname with port 2601, and also the public IP with port 2601. On the eKeypad device, I have used the "failover" option with the internal IP as the backup, and it does work while on the LAN, but not from the internet.
I have NOT setup the insecure port 2101, as we wouldn't be using that anyway.
I do have a username and password setup on the panel as well.
I was able to get in using the Windows application M1ToGo as well from outside the network, this works as expected (as long as the access/pin code did NOT have a leading zero).
Forgive me as I do NOT have a background in Security systems, as I am in IT.
Thank you and any help would be greatly appreciated!
I have a customer with an Elk M1G with the Elk XEP unit. I have forwarded TCP port 2601 through the firewall. I've tested with canyouseeme.org and the port is open. I can also prove the remote access is working as I can remote into the unit using ElkRP software from outside the network to access the panel (using secure port 2601 and public DNS name). Firmware version of the Elk M1G is 5.3.10, boot version 3.3.6, hardware version 0.13.
The problem lies when trying to access the panel using eKeypad for iOS devices, and also ElkDroid for Android from outside the network. I cannot connect and receive errors each time. The ElkDroid app reports Connect Failed: Socket Closed. The eKeypad app reports an error (I don't have an iOS device in front of me), but it does work within the network.
In the devices I have tried using the public DynamicDNS hostname with port 2601, and also the public IP with port 2601. On the eKeypad device, I have used the "failover" option with the internal IP as the backup, and it does work while on the LAN, but not from the internet.
I have NOT setup the insecure port 2101, as we wouldn't be using that anyway.
I do have a username and password setup on the panel as well.
I was able to get in using the Windows application M1ToGo as well from outside the network, this works as expected (as long as the access/pin code did NOT have a leading zero).
Forgive me as I do NOT have a background in Security systems, as I am in IT.
Thank you and any help would be greatly appreciated!