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Premise Support & 'Syswish'


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#1 chucklyons

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Posted 07 October 2016 - 11:26 AM

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Edited by chucklyons, 03 December 2016 - 11:56 AM.


#2 etc6849

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Posted 08 October 2016 - 02:07 PM

Great idea.  My understanding is if SYS ever crashes, it sends a dump to the a support email address.  A few times my slserver.xdo (where your entire Premise setup is stored) gets reset to the default setup as its size gets really small.  Then Premise will auto backup this slserver.xdo, nuking any good backups.

 

123 posted a task scheduler and script to fix this issue by keeping a spare backup and that works great for me.  All I do is reboot once very 1-2 years when my issue happens and his wscript restores the last successful large backup automatically :)

 

If you receive data dumps we need to find a secure place to share them as they will likely contain sensitive information and shouldn't be published publicly.  I'd love to see what my Premise install spits out when this error occurs every year or two.  For whatever reason, I don't receive a popup, but I also never have Premise Builder open when this occurs as it seems to happen once a year.  When it happens I see that SYS resets to the default setup profile (i.e. nothing works).






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