Omni Pro II, Upstart, Haiku Helper - Collision Mess

I have the Omni Pro II with about 40 UPB's that was installed back in 2013. I'm using the system for mainly home automation, but also for security. The system was installed by a sound/security guy with rudimentary knowledge about the overall system, integration and programming. He has since moved out of town and I have zero local professional assistance.
 
I actually went to Leviton's training center in LA to try and get some knowledge on how to use this system a few years ago. But the training was substandard and the 2 day event spent more time screwing wires to a block than teaching programming and how to get the most out of the system. A few months ago I contacted Leviton directly and asked them for a 'guru' in my area. I had to have a guy come from 70 miles away. His knowledge was very basic, had us install Upstart, spent a ton of time (and money) going through and reprogramming each switch only to have the one bit of sanity with this system totally disrupted. I had Snaplink and Haiku Helper working properly and now none of the labels are correct and both apps are totally unusable.
 
I am totally frustrated with the system, not good with the complex programming stuff or even ability to think about what the best-practices are for the system. I really dislike having to be at the mercy of a professional installer to come out and do minor programming stuff every time I want to make a few tweaks. I am 100% mac but have to keep a Windows laptop around just to get into the HAI system. I feel like I am working with 1985 technology here that is so unfriendly to the novice user. 
 
If anyone has any suggestion on where I go from here I would greatly appreciate the input. 

So is this just a rant or are you looking for a professional installer to help you but you want everyone to know you don't like professionals and you believe anyone who would help you has no skills?
 
The analogy I see here is that you are not a car mechanic, your engine used to work but now needs to be rebuilt, you have no idea how to do it yourself but you don't like mechanics and the nearest one that works on your specific model of engine is too far way for your liking so you feel forced to keep metrics wrenches on hand because your engine has metric bolts and parts, not that you know what to do with them but you wished what you had was something else altogether that is more rudimentary and newer.
 
You need to find a professional installer. 
 
You might ask for someone on this forum who is a professional installer to PM you to contract the necessary work and get your system back in working order (and perhaps you can get rid of your Windows laptop).  You might start by adding relevant configuration details to your request and skip the mussy stuff...

Thanks for the reply.
 
I certainly didn't mean to come off like a rant, just highly frustrated with a system that I have poured a ton of money and time into, only to have taken a huge step backward.
 
I agree....I need to find a professional installer. That has proven illusory, but maybe I can find someone on this site. 

JimGriffin said:

Thanks for the reply.
 
I certainly didn't mean to come off like a rant, just highly frustrated with a system that I have poured a ton of money and time into, only to have taken a huge step backward.
 
I agree....I need to find a professional installer. That has proven illusory, but maybe I can find someone on this site. 

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I don't know where your located, but I have found Worthington to be a better help here than Leviton. http://www.worthingtondistribution.com/ There is more to Worthington than meets the eye. There is Worthington University which has Omni classes which are better than the Leviton ones, there is ASI Home http://www.asihome.com  which is their consumer facing store, and then there is Worthington Distribution for dealers.  (I have no connection to any of these). I would call them and see if they could recommend a dealer in your area, or you could take their classes.  They are physically located in PA. 

ano said:

I don't know where your located, but I have found Worthington to be a better help here than Leviton. http://www.worthingtondistribution.com/ There is more to Worthington than meets the eye. There is Worthington University which has Omni classes which are better than the Leviton ones, there is ASI Home http://www.asihome.com  which is their consumer facing store, and then there is Worthington Distribution for dealers.  (I have no connection to any of these). I would call them and see if they could recommend a dealer in your area, or you could take their classes.  They are physically located in PA. 

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Thank you for the specific recommendations. I am on the west coast of Florida but will get in touch with these folks and see if there is someone that can assist in some way. I appreciate your help!