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Elk M1/ISY994i/M1 Touch
Posted 23 May 2018 - 05:21 PM
Posted 23 May 2018 - 05:45 PM
Yes when Elk RP is connected other devices using the API interface like the ISY are prevented from communicating. That is normal behavior and a limitation on the Elk side. No idea about the disconnects when ElkRP is not connected. Sounds like something in your network connectivity is not stable.
Edited by wuench, 23 May 2018 - 05:48 PM.
Posted 23 May 2018 - 06:03 PM
Posted 23 May 2018 - 10:26 PM
First, are you sure you were on 4G when at home. IRRC the app will default to your primary panel (home wi-fi) if it can find it.
How are you trying to access your Elk when on 4G? Through a DNS service like No-ip.com or do you have a static IP address at home?
Is your router port forwarded to the Elk?
More info please.
Posted 23 May 2018 - 10:57 PM
So happy that I connected to the panel I was most likely mistaken thinking it was 4g. I didnt realize that it would default to your primary home wifi. I currently have port 2601 forwarded on my router but I believe other ports should be open as well. Must I have a DNS service? In the tabs it's indicating that I have a static IP address. If you could give me some insight that would be greatly appreciated.
Posted 24 May 2018 - 10:26 AM
A DNS service would only be needed if your ISP changes your IP address from time to time. Many do. If you have a static IP address at home, a DNS service isn't needed. Check with your ISP as to what kind of service you have.
You can check your IP address at https://whatismyipaddress.com/ . Re-check it every few days to see if it changes.
Port 2601 should be the only port you need to forward.
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