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Error when importing Elk account info


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#1 mikefamig

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Posted 30 July 2019 - 11:21 AM

I get the following error message when importing an exported account:

 

"
Exported account file: D:\filename.exp is an 5.3.10 not an M1G. 

Please create or open an 5.3.10 account to import this file into.
"

 

Any help would be appreciated, Mike.

 



#2 BraveSirRobbin

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Posted 31 July 2019 - 07:46 AM

I haven't had any experiences with an Elk in five years, but i do remember this error.

 

Brushing off cobwebs, don't you have to assign a serial number correctly before importing?



#3 mikefamig

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Posted 31 July 2019 - 07:55 AM

BSR

 

I did use the correct serial number. I learned from Elk that it is because I exported from ElkRP2 V 2.0.36 and I am importing to newer V2.0.38. They told me to make sure that they are both the same version but that is impossible unless I put the older version on my new PC which I'd rater not do. I'm still looking for another way.

 

Mike.






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