Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work


The Insignia Connect app is shutting down on November 6th

By Nick [email protected] Sep 6, 2019, 8:35pm EDT
Best Buy has quietly announced that the mobile app platform for controlling its Insignia brand of smart home devices will be shutting down on November 6th. The company says affected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work. The products include its Insignia smart wall plugs, Wi-Fi light switches, its smart camera, and its Wi-Fi freezer (yes, a Wi-Fi freezer). Best Buy is now running a reimbursement program for any unfortunate soul who decided to buy one of these products.

Perhaps most importantly, Best Buy confirms on its Connect FAQ page that its smart freezer “will retain all normal freezer functions.” There are also variants of the Insignia smart wall plug and light switch that are Apple HomeKit compatible, meaning those specific products will retain some mobile features even after the Connect shutdown next month.



Senior Member
Cloud dependent HA services! Some people will never learn. Me thinks Best Buy (in Canada anyway) may be in some trouble.
Six weeks to respond to simple  support problems on equipment seems quite excessive to me.