dslocum423
New Member
Sorry if I'm out of place here, but I see the need to discuss this...
I just got the Summer 2007 SmartHome catalog and went to place an order online for their Insteon Keypadlinc. It was listed at $59.99 ($69.99 list) which is a good price. My catalog had a code that said I could get an additional 10% off if I mentioned it.
There appeared to be no way I can get that price online even with the discount code at checkout, so I called Smarthome customer service. After several minutes waiting and explaining my point, I got a person who told me that the "disclaimer" says that they can change the price at any time. While I understand the need for this sort of thing, I finally got the CS rep to reduce the price to $59.99 but she would not allow the additional 10% discount. What's up with that???
As I said, I understand that things change and that mistakes are made, but that kind of tactic, if intentional, is certainly not above board. Should I be careful of dealing with them in the future? Anyone else have a similar problem???
Regards,
Doug
I just got the Summer 2007 SmartHome catalog and went to place an order online for their Insteon Keypadlinc. It was listed at $59.99 ($69.99 list) which is a good price. My catalog had a code that said I could get an additional 10% off if I mentioned it.
There appeared to be no way I can get that price online even with the discount code at checkout, so I called Smarthome customer service. After several minutes waiting and explaining my point, I got a person who told me that the "disclaimer" says that they can change the price at any time. While I understand the need for this sort of thing, I finally got the CS rep to reduce the price to $59.99 but she would not allow the additional 10% discount. What's up with that???
As I said, I understand that things change and that mistakes are made, but that kind of tactic, if intentional, is certainly not above board. Should I be careful of dealing with them in the future? Anyone else have a similar problem???
Regards,
Doug