I can't really argue, because if you HA guys are scared to buy an automated home, you are probably right about everyone else feeling that way.
However, I still believe that even though I am 100% DIY that I can sell the house with its automation in tact. I don't have a lot of the hardware you guys have though, so maybe I see this place differently. Another issue is the sells job, I see my house as a 1 of a kind creation, and I would not sell it to someone who wanted to turn it back in to a dumb box. That is like giving your puppy to someone you know hates animals and will stick it out in there back yard and negelct it. I don't think a real estate agent will sell my DIY house, but I know I could sell it myself.
I realize if you need money and have to dump your home, best to strip it and move it. I am not thinking from that position either. I am thinking when I want to upgrade my house, the Virtual Crib will go on the market, and I only want to sell it to someone who wants to live in the Virtual Crib 1.0 =)
Now for the technicals: Since I use opensource software, there are no licensing fees and everything if just thiers now. The lighting will work even if they abandon the HA software, so no loss there. If they change their mind and want an ELK, all the wiring is right there and can be swapped out in an afternoon... Troubleshooting hardware is as simple as the little manuals that come with Insteon and Zwave products, nothing anyone should be afraid of. My roommate is a 22-year old waitress and I let her configure all my newZ-wave stuff herself... If people are afraid of your stuff, then you may have to demonstrate and sell it... show them your docs.... give them a file with links to all the products you have and links to manuals...
When I bought this house the outlets were ungrounded, switches were old and there was noise on all of the lines, lightbulbs popped and burned out all the time... If I went into a house that had nice lights and everything was automated, I would know the owner was smart and that the house was not in need of electrical work. To have dimmable lighting and remotes, even without the PC would be very attactive to me... The fact that the house has interactive maps and graphics showing every device in the house would make me wet myself. It would lead me to believe they cared about the other aspects of the home too...
Normal is not good, special is good. Making my house the only thing like it available in the city will bring a better price. Yes, fewer people will be interested but that is ok! I am not trying to sell it to 100 people, just 1. Just because most people don't care about your hotrod Mustang mods, you don't tear it apart and make a stock Mustage out of it, you sell it to someone who likes hotrod Mustangs.
I will not turn my wonderful smarthome into a turd so stupid people can live in it. I will sell to someone smart enough to LOVE my home. I am not scared to support it, but I will streamline it, dumb it down a little AND BE REAL CLEAR on the support terms.
You have to know your home and love your home enough for it to show in the sell job. If you love it, they will love it. If you don't love it or can't keep it stable then tear your crap out and move on. I am willing to sell my home in move in condition with stereos, plamsa on the walls, everything... I am also will to pull out any of those items they don't need.
Oh no, maybe I am getting too attached to my home. Maybe I need to change my TTS voice as maybe I am falling for Crystal hehehe.