SmartLabsMike
Active Member
All,
Thank you for all of the feedback we have received on this flicker issue. I am pleased to share with the community that SmartLabs Design has begun shipping units with the changed component.
As previously stated the load flicker is related to INSTEON-enabled products and not the underlying INSTEON technology. Our engineers have been able to replicate these symptoms in our lab and in the field. We have found that a small percentage of units flicker due to slight variations in the triac. The component that was in question was the choke coil. Repeated INSTEON signals generated by the dimmer or controller were getting into the triac and causing the flicker. We have increased the value of the choke coil to attenuate the INSTEON signals that go into the triac.
We are pleased to have received ETL approval sooner than expected and been able to roll this into production.
The following skus are the first that SmartLabs Design has been able to roll into production. We plan to roll these changes into all dimmable devices in the next few months. Please note the new rev codes on the front of the switches:
#2476D SwitchLinc Rev. 2.5
#2476DH SwitchLinc 1000W Rev. 2.3
Products that shipped on or after Friday July 28, 2006 will have the new Rev codes.
If you have a unit or units that flicker prior to the rev codes above, please call tech support for an exchange (800-762-7846 Option 6). Exchanges will be handled as a standard product return with 2 options to choose from, shipping will be free of charge for both options.
Thank you for your continued support.
Thank you for all of the feedback we have received on this flicker issue. I am pleased to share with the community that SmartLabs Design has begun shipping units with the changed component.
As previously stated the load flicker is related to INSTEON-enabled products and not the underlying INSTEON technology. Our engineers have been able to replicate these symptoms in our lab and in the field. We have found that a small percentage of units flicker due to slight variations in the triac. The component that was in question was the choke coil. Repeated INSTEON signals generated by the dimmer or controller were getting into the triac and causing the flicker. We have increased the value of the choke coil to attenuate the INSTEON signals that go into the triac.
We are pleased to have received ETL approval sooner than expected and been able to roll this into production.
The following skus are the first that SmartLabs Design has been able to roll into production. We plan to roll these changes into all dimmable devices in the next few months. Please note the new rev codes on the front of the switches:
#2476D SwitchLinc Rev. 2.5
#2476DH SwitchLinc 1000W Rev. 2.3
Products that shipped on or after Friday July 28, 2006 will have the new Rev codes.
If you have a unit or units that flicker prior to the rev codes above, please call tech support for an exchange (800-762-7846 Option 6). Exchanges will be handled as a standard product return with 2 options to choose from, shipping will be free of charge for both options.
Thank you for your continued support.
