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TiVo's new TiVoToGo service is gradually reaching subscribers, but for some, it's too slow in coming.

The Alviso, Calif.-based company announced Monday a new free service allowing subscribers to transfer copyright-protected programs from digital video recorders to notebook computers. The service requires an upgrade to software used in TiVo digital video recorders, and while users are starting to receive it, some have posted messages on TiVo community Web sites saying they want the upgrade faster.

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TiVo plans to introduce a high-resolution digital video recorder and deliver programming over the Internet, in an effort to differentiate itself from recording services offered by cable and satellite providers, the company said Thursday.

Alviso, Calif.-based TiVo, perhaps the best-known maker of digital video recorders (DVRs), also said it will embrace the CableCard initiative, which allows televisions to link to digital cable systems without the use of a cable set-top box.

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