I got the new Alula BAT-connect and it was working great with my HAI Omni LT panel, even the smoke alarms were going through, which we could never get to work with the old BAT unit. I get 4 bars Verizon here. Then suddenly it stopped transmitting signals. I can hear the relays on my panel clicking but the BAT-connect does not receive the message or send it out. Then one day it sent one random message then stopped again. I've been through the troubleshooting with AlarmRelay, they can't find anything wrong, it's all set up correctly, they can see my unit on their end but just get no messages. We even tried replacing the BAT but same problem. Any ideas of what it could be?