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HAI OP2 "NO CONTROLLER DATA"


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#1 bighorn

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Posted 04 August 2019 - 03:42 PM

Hello,

Here is what I'm experiencing:

1) HAI Keypads start beeping and keypad display reads NO CONTROLLER DATA.  

2) OPII loses all Automation programming.  Determined by using PCA.

3) Using PCA I rewrite automation blocks from file to OP2.

4) OPII runs as expected for a few hours or days then starts beeping and keypad display reads NO CONTROLLER DATA.  

This is now happening on a daily basis.  

 

Any thoughts or ideas?

 

Thanks for your help and support.

 

OP2 v4.0B



#2 pete_c

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Posted 04 August 2019 - 04:17 PM

1) HAI Keypads start beeping and keypad display reads NO CONTROLLER DATA.
 
I've only seen this one in the last ~ 15 years or so with one serial OmniTouch controller gone bad.  It was me that caused the issue by switching  the power leads to the device.
 
Never seen this on all of the keypads / serial OmniTouch screens.
 
Guessing you have checked the battery (or batteries).  Bad lightning storm could damage the board.
 
Supposing you have checked the big capacitor near the power supply on the motherboard for leaking (exploding capacitor).
 
Supposing you have disconnected the battery and power supply for a time and checked powered zones for shorts. 
 
2) OPII loses all Automation programming.  Determined by using PCA.
 
Never seen this.
 
Any thoughts or ideas?
 
Send it back to Leviton for repair.



#3 bighorn

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Posted 04 August 2019 - 05:24 PM

1) HAI Keypads start beeping and keypad display reads NO CONTROLLER DATA.
 
I've only seen this one in the last ~ 15 years or so with one serial OmniTouch controller gone bad.  It was me that caused the issue by switching  the power leads to the device.
 
Never seen this on all of the keypads / serial OmniTouch screens.
 
Guessing you have checked the battery (or batteries).  Bad lightning storm could damage the board.
 
Supposing you have checked the big capacitor near the power supply on the motherboard for leaking (exploding capacitor).
 
Supposing you have disconnected the battery and power supply for a time and checked powered zones for shorts. 
 
2) OPII loses all Automation programming.  Determined by using PCA.
 
Never seen this.
 
Any thoughts or ideas?
 
Send it back to Leviton for repair.

 


Hi Pete,

As always, thanks for the quick reply and help. 

 

"Guessing you have checked the battery (or batteries).  Bad lightning storm could damage the board."

When I check the battery with my voltage meter it reads 13.7v, but checking the battery level in PCA it reads "0" but   My battery is a 12v, 7Ah value regulated lead acid battery and is over 5 years old. When I disconnect the battery I don't get the usual low battery beeps.  Does this give you any insight into the problem?
 

After reading your post, I just installed a new spare transformer and can hopefully pick up a new battery tomorrow. 

 

Thanks again!


Edited by bighorn, 04 August 2019 - 05:40 PM.


#4 pete_c

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Posted 04 August 2019 - 06:25 PM

Good news. 

 

The battery level in PCA sometimes takes a bit to come up from zero on a reboot after a disconnect.

 

This past week I lost my outdoor temperature sensor (after 15 years of use).  I initially disconnected the battery and heard no beeps then disconnected the power.

 

Here change the battery by default every 3 years. 

 

Many years ago switched over to using an Elk power supply.

 

Please let us know if the new battery and power supply fixes your issues.



#5 bighorn

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Posted 04 August 2019 - 06:33 PM

Thanks Pete.  You are correct as the battery level is now at 221.  I'll buy a replacement battery and let you know if the new ELK transformer and battery fix the issue.  



#6 pete_c

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Posted 04 August 2019 - 07:58 PM

Just checked my battery level here and it is at 230.  221 isn't bad though.

 

Check the 12VDC output to make sure it is at 12VDC.  A short there on one of your devices will take it below 12VDC.  Use a VOM to test it.

 

IE: less than 12VDC might not be enough to entirely power up the keypads causing serial communications errors.



#7 ano

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Posted 05 August 2019 - 01:50 PM

Send it back to Leviton for repair.

Are they still doing that? 



#8 bighorn

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Posted 05 August 2019 - 03:27 PM

Hi Pete,

It's been 24 hours and with the new ELK power supply I haven't had a system reset.  Ordered a new battery, but based on your comments, I'm guessing the power supply is more of the root cause.  

Thanks again for your help.

Geoff



#9 pete_c

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Posted 05 August 2019 - 04:02 PM

Good news Geoff!

 

Reason I switched over to the Elk PS was cuz it included a ground terminal where as the original HAI PS did not.  Thinking I switched power supplies a month or two after initial OmniPro 2 panel installation.

 

Are they still doing that?

 

Yes.






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