Recent content by n8bgb-1

Cont... M1 Installer Forum: it is an installer forum, not for consumers. There are forums in the D-I-Y world such as cocoontech.com and others. Warranty and Limitations: the warranties for a consumer are handled through a Retail Distributor or the Installing Dealer, not direct from ELK...

hello, When I pressed them, this is the quote I got from a customer service manager who was friendly, but enforcing their new direction - Quote - ...content that is withheld: Support Tools: These are marketing tools (to help installers make the sale) and special notifications like promotions...

You must have a business relationship with ELK. It wasn't that easy for me. It it my belief that the individual is being locked out of access to Elk. If your a distributor or do this for a bussiness then they'll hook ya right up. If it was done to weed out tech support time or something...

I've got a lot of process control and IT&S experience. My Home Automation / Security system is one of my hobbys. When I started I picked Elk mainly for their open support policies. I recently just got my id "re-created" on Elk's new web page. After disputing my account being set back to...