Recent content by alexeck

Chakara, Thanks for sending the info to Sunbelt, as it was invaluable in helping us track this problem down. We got your report this morning, and after researching the issue, we have confirmed the existence of a false positive. We are turning around an update to the software this evening...

If you think there's a false positive, click Scan Results in CounterSpy, copy the info and email it to [email protected]. We are very aggressive in cleaning anything up if it's found. Again, I'm not sure it's CounterSpy, but I would use a possible false positive as an avenue...

CounterSpy is a very powerful and aggressive antispyware program that will remove most, if not all of the spyware on an infected machine. Occasionally it might mis-flag a part of a legitimate component as a piece of spyware, although we work very hard to make sure this doesn't happen. I'm not...