[Articles] Homeseer Technologies to charge for technical support

[CT Droid]

It looks like Homeseer Technologies will no longer offer direct technical support to its customers for free.  You can purchase a subscription for priority customer support, or use the HST forums to ask fellow customers for help with your issues.  The helpdesk will now be used for basic issues such as sales/order info, and licensing questions.

While this is not unheard off (CQC doesn't officially support DIY customers either, but CQC community support seems to be extremely effective), many Cocooners are Homeseer users already, and probably didn't count on this when they purchased the software.  Since the announcement was not open to the public, I have posted the announcement below.

Read more for the original announcement:



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