Problems with Automated Outlet

[Deane Johnson]

I can't get Automated Outlet to respond to an email. I need to get a return authorization, their site instruction says to use the "Request for Return" area under Orders, but it doesn't exist. They don't respond to emails.

I have seen other complaints about Automated Outlet on here, now I have to add my own. What a shame. Why even try to be in business if they're not going to take care of customers.

Deane

 

[rfdesq]

I've personally never had anything but good luck with AO. I try to place as many orders with them as possible. Have you tried calling them on the telephone?

 

[WayneW]

To do it online, go to http://www.automatedoutlet.com/Information/RMA-Policy (I found that by searching for RMA, but it really should be on the My Account page). Then you should be able to click on "Request an RMA"

 

[Deane Johnson]

To do it online, go to http://www.automatedoutlet.com/Information/RMA-Policy (I found that by searching for RMA, but it really should be on the My Account page). Then you should be able to click on "Request an RMA"

You're right, and I did that. There is no "Request an RMA" on the page it takes you to. It has apparently been removed. I followed up with an email several days ago and no response.

I have no desire to call them. Besides, the site shows the phone help "off line" every time I have checked it.

I can live without the RMA. I can afford to discard the merchandise. But, Automated Outlet will not get the rest of my HA upgrade as they would have.

What makes me most unhappy was that I got a personal email from them some months ago. Martin, I think the guys name was, asking for my business and pledging better help than anyone else would give. I remembered that, bookmarked the site, and placed my first order. Didn't work out so good.

 

[AutomatedOutlet]

Hello Deane,

I checked our system and didn't see any RMA requests. Not sure where you emailed but I couldn't find any.

You can request an RMA online or send an email to [email protected]

I am sorry you had a bad experience. I will call you now.

thanks,

Martin Custer
President
Automated Outlet

214-245-4594 Main Number
214-912-6430 - my personal cell phone
[email protected]

 

[AutomatedOutlet]

Talked to him on the phone - RMA has been issued.

 

[AutomatedOutlet]

Checks with our return person. Deane did send an RMA request yesterday afternoon. Yesterday she had a day off and was planning on responding to him today.

 

[Deane Johnson]

What is the old saying..."all's well that ends well". I think it's my obligation to provide a follow up explanation of the resolution of this issue.

Had a delightful phone conversation with Martin, and I feel much better. As a matter of fact, I'm placing an additional order with him.

I like dealing with small businesses where you can talk with the owner. They are the ones who usually care the most.

What I will suggest is that whatever mechanical glitch in their system causes people to post complaints, as I did, needs to get fixed.

The bottom line is that Automated Outlet now will be my source for my upcoming project needs, given the prompt way he jumped in to solve this issue. He also had some good advice on approaches I can use in setting up my system.

Deane

 

[Neurorad]

Uh oh. Martin is like a crack dealer.

I think most of AO's business is from local installers. At least it seemed that way when I visited his store last year, near Ft. Worth.

I generally don't email AO, though most of my purchases from AO have been big ticket items. Always call for the expensive stuff, you'll get the best price. MAP is for customers without a phone.