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Omnitouch 5.7e VoIP Intercom function not ringing
Posted 28 December 2011 - 01:35 PM
So far I have 3 5.7e touchscreens connected to my network and to my OmniPro II panel and I was able to load the intercom pages in automation studio and update the touchscreens with the designs. When I try the intercom function, the pages come up correctly and I am able to call another touchscreen, pick up at the other end, and have 2-way audio, however the ringer is silent. Even when I crank the ringer volume up all the way in the intercom settings page, I cannot hear any ringer at all at the touchscreen being called.
Is there some step I am missing in Automation Studio to upload the ringer sound to the touchscreens?
Thanks in advance for any advice on this.
Posted 28 December 2011 - 06:30 PM
Do you have the audio turned on at the setup screen (grey config screen)?
Posted 29 December 2011 - 02:55 AM
When you refer to a grey config screen, do you mean the one that comes up the very first time a 5.7e is booted? If so, I think I would have enabled audio on that but I don't know how to get to that screen again without wiping the touchscreen firmware. I presume there is an easier way to open that setup screen but I don't know what it is, however I am currently looking around through the documentation/online FAQ to see if I can find it.
Posted 29 December 2011 - 02:59 AM
Posted 29 December 2011 - 03:03 AM
Posted 29 December 2011 - 01:01 PM
Posted 29 December 2011 - 05:32 PM
Posted 29 December 2011 - 10:42 PM
Posted 29 December 2011 - 10:58 PM
"Sounds" are listed about 1/3 of the way down.
"ring.wav" is the default VoIP Ringer.
That file, ring.wav, should be on your harddrive in the AS program files.
Posted 08 January 2012 - 07:54 AM
Edited by compuryan, 08 January 2012 - 07:54 AM.
Posted 08 January 2012 - 09:29 AM
If you are editing an existing design to add intercom you have to import the VoIP device.
Posted 08 January 2012 - 10:54 PM
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