I've had an M1G in my home for about 15 years now. It's HW 0.13, Boot 3.3.6, FW 5.2.2
I have a 2 (maybe 3) wireless expanders with maybe 15 or 20 wireless contacts and lately I've been getting 'transmitter missing' and 'transmitter low battery' warnings. I chalked it up to the cold and/or low batteries and have been replacing the batteries in my wireless devices trying to fix it. For the most part it seemed to be going OK but yesterday it got really weird.
I got a transmitter low battery error in one of the zones. I replaced the battery and rebooted the M1G but the low battery error persisted. I pulled the whole contact out and checked the tamper switch and battery and it's all fine. I rebooted again and the M1G reported it as 'Normal'. The problem is that the M1G now ALWAYS reports it as normal - whether the magnet is near it or not and even, now, whether it has a battery in it or not. For some reason the M1G is seeing this zone as Normal now even though it most certainly is not.
So... not knowing what to do next I tried to do a re-enrol/update of the devices. I went to the menu page for re-enrol that but it told me an area was armed and that I had to disarm the area first. I disarmed all the areas and went back but it still tells me that an area is armed. I armed and disarmed all areas (from the status page) and tried again but it still tells me that one or more areas are armed. I walked physically to each area to check and they are all disarmed but still I can't get past the 'one or more areas are armed' block.
I've power cycled it a few times to no avail.
Any suggestions of what to do next would be much appreciated!
mark
I have a 2 (maybe 3) wireless expanders with maybe 15 or 20 wireless contacts and lately I've been getting 'transmitter missing' and 'transmitter low battery' warnings. I chalked it up to the cold and/or low batteries and have been replacing the batteries in my wireless devices trying to fix it. For the most part it seemed to be going OK but yesterday it got really weird.
I got a transmitter low battery error in one of the zones. I replaced the battery and rebooted the M1G but the low battery error persisted. I pulled the whole contact out and checked the tamper switch and battery and it's all fine. I rebooted again and the M1G reported it as 'Normal'. The problem is that the M1G now ALWAYS reports it as normal - whether the magnet is near it or not and even, now, whether it has a battery in it or not. For some reason the M1G is seeing this zone as Normal now even though it most certainly is not.
So... not knowing what to do next I tried to do a re-enrol/update of the devices. I went to the menu page for re-enrol that but it told me an area was armed and that I had to disarm the area first. I disarmed all the areas and went back but it still tells me that an area is armed. I armed and disarmed all areas (from the status page) and tried again but it still tells me that one or more areas are armed. I walked physically to each area to check and they are all disarmed but still I can't get past the 'one or more areas are armed' block.
I've power cycled it a few times to no avail.
Any suggestions of what to do next would be much appreciated!
mark