m1exp and rp software

[shaunms]

I am having some issues with connecting to the panel via the M1EXP. I can hit the find button on the EXP setup and see the EXP. WhenI click connect it will but after about 30 seconds it disconnects automatically. I hear a clicking noise as well. The same noise it makes when the EXP reboots. what would cause the auto disconnect? getting quite frustrating

 

[Del91574]

Is this a new install or existing?

 

[joerusso85]

Im having problems with my XEP as well. Every 3 week it need a hard power cycle to connect ot the web interface. It will connect with RP.

 

[shaunms]

This is a new install. Everything works aside from the m1exp, or i should say it does work but only for a minute o so before it powers cycles. Any thought or suggestions?

 

[shaunms]

I should also say that originally the m1exp worked for logging into the rp software. I was able to program everything. My issues started once i started messing around trying to get the email to work

 

[Gearhead]

I believe that you can connect directly to it with a crossover cable. You might have an IP address conflict with something else on your network.

 

[Ishmael]

Are you by chance using M1XEP firmware 1.3.28? I had (and actually still have) a similar problem where my M1G would making a clicking sound once a minute, and then the M1XEP would reload its configuration. During the reload time (which takes 10 seconds), the M1XEP is unwilling to talk to anything.

I have the insecure port enabled to allow CQC and my ISY99i to talk to the M1XEP, so I was also able to use:

telnet ###.###.###.### 2101

to open a connection, and when I do, the click is accompanied by

08RP020034

and then ten seconds later I get

08RP000036
06IE00AC

and things are good for 50 more seconds.

I spoke with Elk extensively about my problem. For whatever reason, the only way I am able to resolve it is to go back to the 1.3.26 firmware, which is rock solid for me.

I hope to learn why some day, but in the interim, I'm just happy to have things working reliably.

I avoided downgrading my M1XEP firmware for two months due to the warning pinned in this forum about doing just that. However, Brad at Elk told me I coudl safely move backwards as long as I stayed within the 1.3.* releases, and I was desperate to restore functionality, so this is what I tried, and it is what worked.

In case anyone wonders, I also tried moving back to 1.3.28 after the downgrade, which brought the problem back, and then downgraded back to 1.3.26 again, which restore everything.

Chris

 

[aschaef]

I haven't received my secure login for the Elk site yet, but I am having the same issues with a new install M1EXP running 1.3.28. Is there an upgraded firmware, or do I just have to go backwards once I can download files?

Andrew

 

[schwaggs]

I upgraded to 1.2.28 and am having problems. I do not have the 1.2.26 firmware files and they are not on the Elk site (that I could find). Does anyone know where I can get the 1.3.26 version?

 

[Del91574]

You can't roll an XEP back.

 

[gatchel]

From what I remember I was told not to roll back because of the boot ware version. I bricked an EXP and had to send it in.

If the boot ware is the same for the two different versions then it MAY work. You are taking a risk that only Elk can confirm will work or not with 100% certainty.

My problem was that the newer bootware didn't "know of" the older version of firmware.