I've been using Alarm Relay for a couple of years, having switched from Next Alarm.
I am happy. They do have a web page, but you have to pay extra for it (not much, I forget exactly, but ask; I think it may even just be a one time fee, or maybe once a year).
When I've had issues (alarms, trouble, etc.) they call very quickly, and seem knowledgeable. The couple times I had to set something up (e.g. just upgraded from an Uplink 2500 to 4500EZ) the techs were ready and knowledgeable.
The sales folks are another matter, they seem fairly clueless and confused, so there is a bit of a hurdle to get in the first time. Once there, though, I have had no issues and am quite happy.
I am happy. They do have a web page, but you have to pay extra for it (not much, I forget exactly, but ask; I think it may even just be a one time fee, or maybe once a year).
When I've had issues (alarms, trouble, etc.) they call very quickly, and seem knowledgeable. The couple times I had to set something up (e.g. just upgraded from an Uplink 2500 to 4500EZ) the techs were ready and knowledgeable.
The sales folks are another matter, they seem fairly clueless and confused, so there is a bit of a hurdle to get in the first time. Once there, though, I have had no issues and am quite happy.