Contacting ABN fails

[v1rtu0s1ty]

Good evening folks. I have this ABN Adapter for almost 2 years now. I was never able to get the "calling to it" from outside.

NextAlarm's instruction, on their website, says

- Call the Alarm Broadband Network Outside Access Point (OAP), at (West Coast) (805) 856-9607 or (East Coast) (212) 937-7934

Then I follow the remaining instructions. It accepts my customer number and 4-digit ABN OAP PIN Code successfully. It will say, "Now connecting to your control panel". I will 5 rings then it fails with a busy tone.

How do I troubleshoot this? I am not sure if it's a firewall issue or I might be missing some setup on my M1.

Any help would be greatly appreciated.

Thanks!

Neil

 

[ano]

Good evening folks. I have this ABN Adapter for almost 2 years now. I was never able to get the "calling to it" from outside.

NextAlarm's instruction, on their website, says

- Call the Alarm Broadband Network Outside Access Point (OAP), at (West Coast) (805) 856-9607 or (East Coast) (212) 937-7934

Then I follow the remaining instructions. It accepts my customer number and 4-digit ABN OAP PIN Code successfully. It will say, "Now connecting to your control panel". I will 5 rings then it fails with a busy tone.

How do I troubleshoot this? I am not sure if it's a firewall issue or I might be missing some setup on my M1.

Any help would be greatly appreciated.

Thanks!

Neil

Its never worked for me either.

 

[v1rtu0s1ty]

Its never worked for me either.

So who could be the culprit? Could it be the ABN device? I remember but very vaguely that I was able to call my ELK when I was still using a real phone line. I'll have to check again.

Thanks!

 

[ano]

Its never worked for me either.

So who could be the culprit? Could it be the ABN device? I remember but very vaguely that I was able to call my ELK when I was still using a real phone line. I'll have to check again.

Thanks!

I use an HAI panel and also had no problem calling it from a regular phone line when it was connected to one. Its a NextAlarm issue.

 

[EST]

Is your 4-digit ABN OAP PIN Code the same as your alarm pin code? I had the same problem when I did mine and just entered a 4 digit code in the Nextalarm setup page. I found out it is suppose to be the same as your alarm code...worked. Now I have a problem with the ABN losing connectivity more frequently than before...but that should be another post.