Elk M1 Gold Rebooting

[heffneil]

I have noticed 3 times in a few months that in the logs of me Elk M1 that it seems to restart. I notice 2 things: Home Assistant alerts me it has lost connectivity to the Elk and I hear an audible beep on one or more keypads. The logs on the elk show

1367= SYSTEM START UP
1353 = DIALER AUTO TEST

This happened on 9/29, 11/25 and 12/3

Any thoughts on what might be causing this?

 

[sic0048]

Is the backup battery connected and in good health? If not, perhaps some voltage fluctuations in the power are causing the system to reboot randomly.

 

[Mark S.]

Is the backup battery connected and in good health? If not, perhaps some voltage fluctuations in the power are causing the system to reboot randomly.

Power supply and/or battery are my first thoughts as well. I've seen some very bizarre things happen when power is flakey.

 

[RichardU]

I can't remember all the terminology, but things like keypads plug into a daisy chained bus with a phone-type connector. I've had luck in the past with aerosol electrical contact cleaner on those connections. Also make sure your grounds are common and correct.