I hope someone here can help. I have been assigned the task of setting up our ELK M1 gold and setting up the rules. This system untill I started working on it has never been tured on as far as I know. Here is our set-up (Elk M1G w/ Elk M1DBH data bus hub, connected to the hub are a keypad, Elk M1XIN zone expander, and Elk M1XZW. Conneted to the zones are Sensorswitch CM-9 R and CM 6 R occupancy sensors) Now for my problem. When I first tured on the system and had a computer connected to the panel with a RS 232 serial cable, I was able to connect to the panel with ELKrp. I noticed the occupancy sensors were conneted wrong .ie Red to Neg and Black to Zone. I tured off the panel and disconected all the sensors and connected them back one at a time and tured the panel back on to find what wire went to each sensor ( as there was no documentation or labling of wires). After reconnecting all sensors I can no longer connect with ELKRP. The error it gives when I try and connect is RP Access Code does not match system or durring connection "detecting serial port settings" it says "System did not respond. Cannot detect baud rate setting." The RP Access Code was not changed by me or anyone else at my location. I also tryed to connect with all sensors disconneted from the panel and this is where I got the RP Access Cose problem. I am new to this and any help would be great.
ELKrp connection problems
- Thread starter Ckolin
- Start date
Wiring has nothing to do with this, and is honestly, secondary to getting connected to the panel and programmed.
Can you access programming locally via keypad by entering the default code (172839) via the menu?
If you can, then I would recommend defaulting the panel prior to proceeding further.
Can you access programming locally via keypad by entering the default code (172839) via the menu?
If you can, then I would recommend defaulting the panel prior to proceeding further.
Spanky
Senior Member
After defaulting the M1, make sure the default ELKRP access code is set to 246801 on the main ELKRP screen. You should be at 115K baud 8 bit, no parity on the communication settings. Check through the computers control panel to see which computer port is being used.
You can also check the serial port communications using HyperTerminal or some other terminal program. Setup the proper baud rate in HyperTerminal and connect to the port which is connected to the M1. You should see ASCII data coming out of the serial port when you do something like open a door and a time stamp message every 30 seconds.
You can also check the serial port communications using HyperTerminal or some other terminal program. Setup the proper baud rate in HyperTerminal and connect to the port which is connected to the M1. You should see ASCII data coming out of the serial port when you do something like open a door and a time stamp message every 30 seconds.
Will defaulting the board wipe-out the rules already loaded?
The access code is still 246801 in ELKRP and I rechecked the settings for the com port and all is as it should be. When I try and connect it says "detecting serial port settings" and then comes back after a few min. with "System did not repond. Cannot detect baud rate settings." and from the log menu on the keypad it says "RemPrgStart" even though the computer is acting as if no com is happening with the panel. I have not changed the cable I was able to connect with the panel before, so I don't think it is a bad cable. I will have to wait and see what happens after I default the panel.
I defaulted the M1 panel and am still not able to connect to it with ELKRP. Now when I try and connect it tries to connect and after 10 to 20 sec. of "detecting serial port settings" it comes back with the "System did not respond. Cannot detect baud rate settings.". I have checked the computer port settings for the com port I am using and they are right. Tommarrow, I will try a diffrent system with a diffrent serial cable. I opened HyperTerminal like Spanky talked about but did not see any ASCII data out of the serial port. Our set-up only has occupancy sensors, should the system still be sending a time stamp message every 30 seconds?
I tried using a diffrent serial cable and even tried a diffrent serial port on the computer (it is used on a diffrent system and was working before and after), still can't connect with ELKRP. When trying to connect the computer says the panel did not respond and cannot detect baud rate. Could connecting the sensors up one at a time and turning it on after each one then shutting it off a few min. later to connect the next one have caused the serial port on the panel to go bad? My next step, I think, is to find an installer in the area to come check it out.
wuench
Senior Member
I don't think connecting stuff up would have caused this unless you connected something wrong, or had a static discharge or something. I would disconnect everything from the panel except the power and RS232 and try one more time, if that doesn't work it is probably time to call Elk Tech Support, you may need to send your panel in.
Thanks for the suggestion, however I have tried this and I still could not connect. As I am not a professional installer Elk Tech Support will not help. I need to find a local installer.
Update on connection problem. Still unable to direct connect with RS232 serial on the panel, but can connect and program through dial-up. Looks like the RS232 is bad. Tried difrent cables and no change. At least I can connect and program the panel remotely. Thanks for all the help everyone.
If my boss wants local access we will address sending it in for repairs.
If my boss wants local access we will address sending it in for repairs.
I thought I had this licked. I was able to connect through the dial-up and get programing done except for the rules. Any time I try and send rules as a 'send all' or just rules the panel stops responding and disconnects. If anyone else has had this happen or can give me some suggestions please let me know.
I was able to connect with this system before. It stopped being able after reconnecting all the sensors. I have tried another serial port on the same computer with the same results. I will have to bring in another system and try it. Also have tried a cable I know to work. Would this affect the dial-up connection as well? I have been able to connect with dial-up and stay connected, but when I try and send the rules it disconnects. Would a corrupt dada-base in ELK-RP cause the panel to disconnect when trying to update?
If you remove all the field wiring from the panel/unplug all terminal blocks, do any issues issue change? That would eliminate any wiring. Next would be to eliminate the computer variables.
If you do a fresh install of RP on a different computer, can you connect to the panel? Can you get in to the serial port and do firmware upgrades/reinstallation?
There's more to the equation than what I think is being said, and I'd question the panel and it's history, as it sounds like you're walking into a panel just hanging on the wall, bought from somewhere, and hoping that it's new, out of the box, and 100%.
If you do a fresh install of RP on a different computer, can you connect to the panel? Can you get in to the serial port and do firmware upgrades/reinstallation?
There's more to the equation than what I think is being said, and I'd question the panel and it's history, as it sounds like you're walking into a panel just hanging on the wall, bought from somewhere, and hoping that it's new, out of the box, and 100%.
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