HomeSeer site and forum down

[WayneW]

The HomeSeer web site and forums have been down since early evening Saturday.

I think this post is about their host and talks about the fire at the datacenter.
http://forums.theplanet.com/index.php?showtopic=90185
http://www.centernetworks.com/the-planet-data-center-fire
http://newsblaze.com/story/20080531221432n...op-Stories.html

GPSpassion.com is also affected by this datacenter outage.
http://www.gpspassion.com/fr/news.asp?id=598

 

[macromark]

Yes, our web host suffered a transformer fire which has knocked roughly 9,000 servers off line. They expect to have things up and running again by Sunday afternoon. Sorry for the inconvenience.

-Mark

 

[Skibum]

Thanks for the investigative sleuthing Wayne.
Thanks for the confirmation Mark.

 

[MrT]

Thanks for the info, links and update Wayne and Mark. I've been popping in here every now and again hoping to find out what was wrong. Tough luck, but it sounds as if all is well in hand and thankfully no-one has been hurt in the explosion.

 

[nightwalker]

Yes, our web host suffered a transformer fire which has knocked roughly 9,000 servers off line. They expect to have things up and running again by Sunday afternoon. Sorry for the inconvenience.

-Mark

Damn man, don't do that, scared the crap outta me, i was starting to have withdrawal.

 

[WayneW]

Damn man, don't do that, scared the crap outta me, i was starting to have withdrawal.

You think you are in bad shape? I feel bad for Rupp's family!

 

[jay]

 

[nightwalker]

Damn man, don't do that, scared the crap outta me, i was starting to have withdrawal.

You think you are in bad shape? I feel bad for Rupp's family!

I forgot about poor Rupp, he must be just beside himself, i'm sure the wife and kids have gone off to visit some obscure long lost family member.

 

[RAM]

Damn man, don't do that, scared the crap outta me, i was starting to have withdrawal.

You think you are in bad shape? I feel bad for Rupp's family!

I forgot about poor Rupp, he must be just beside himself, i'm sure the wife and kids have gone off to visit some obscure long lost family member.

Hey, Look on the bright side, it's a great opportunity for his wife and kids to get to know that stranger they always see parked in front of the computer.

 

[WayneW]

There was a major power outage in one of the data centers where we maintain many of our servers in this case the H1 data center in houston. Although we own our servers and have our own datacenter staff we lease access in the datacenter to supply our access poin to the internet backbones (level 3, savis etc) and to provide us with power for our server racks.

The Datacenter has N+1 redundancy and does have UPS battery backup and Backup generator capability but a completely unusual occurance happened where the main Stepdown power transformer shorted resulting in an explostion and small fire in the electrical interface room. Normally when Power goes out the network swiching swiches over to the UPS which is a short term 2 hour battery system while the backup generators go online and are cut into the master power buss.

The problem was that the explosion destroyed the Power panels where the generators connect to the main power busses. This outage effected not only Lowesthostings servers but 40 other major hosts and over 9000 servers so it was a major unexpected outage.

The good news is the new Transformer has finally been aquired and is being installed and we are told it will be tested over the next 2-4 hours and various switches & routers brought back online and tested before power is sequenced to our server bank so it should not be more than another 1-2 hours after that before your server comes back online.

 

[Rupp]

Dang guys. I found 3 strangers in my house. My wife, daughter and son.

Actually I just got back from a mini trip (3 day weekend) and found out about the outage. I guess I'll have to figure out who these strangers are. I'll update the thread when I find out.

 

[macromark]

OK, we're partly back up.

Our message board server is up: http://board.homeseer.com

However, our main website server won't be back online until this evening, so we've installed a temporary server at the office for that... however, downloads (software, manuals) will not be accessible until this evening. I'll post an update when we're fully functional again.

Mark

 

[Skibum]

It figures that this weekend I had to update my HS installation.

Unfortunately, when installing one of my plugins, it seems that some of the default .lf files got corrupted.
Now I cannot activate DooMotion or ACRF RF Processor.

Is it possible to get the default .lf files for ACRF and DooMotion from someone?
The HS helpdesk is understandably down... and HS does not take support phone calls.

Thanks

 

[macromark]

HomeSeer "all better now". Website, message board, updater and online store are once again back on line.

*whew*

-Mark

 

[Skibum]

I must be invisible....

I'll fill out a ticket.