Long distance ring interfers with Ring/Hangup/Answer option

[benze]

Hi,

I have voicemail supplied by my telephone provider, so the only way around it if I want remote tel access is to use the Ring/Hangup/Answer option (G29 / G30). My telco's vmail currently picks up after 4 rings. I have set G29 to 5, and G30 to Yes.

Under normal conditions, when calling locally, everything works as expected. If the phone rings 4 times, vmail picks up. If I call, hangup and then call back, the M1G picks up. So far so good.

My problem is the following. Long distance calls have a different ring; they ring in 3 short rings cycles. ie: Ring, ring, ring. Pause. Ring, ring, ring. Pause. etc... So when I get a long distance call, the M1G mistakenly interprets the first three short rings as 2+ rings and starts the 45 second counter during the pause. When the second ring cycle starts up, the Elk automatically picks up. Which means that unless I am fast and answer a long distance call before the 2nd cycle, the M1G always picks up my long distance calls!

Although that's great to handle telemarketers, it sucks when you have family calling.

Is there anything I can do to prevent this, while maintaining remote telephone access? Is there anyway I can modify the amount of time required to wait before the 45second counter starts? Or any other solution I can use?

Thanks!

Eric

 

[Steve]

Are you sure thats the way it works for all LD calls? Thats sound more like a distinctive ring feature that is either for a separate line entirely or for certain chosen numbers. Also I would think that would be selectable even if its a call to the telco. They should be able to make LD ring as normal at the very least.

 

[benze]

Are you sure thats the way it works for all LD calls? Thats sound more like a distinctive ring feature that is either for a separate line entirely or for certain chosen numbers. Also I would think that would be selectable even if its a call to the telco. They should be able to make LD ring as normal at the very least.

Well yes - LD ring is somewhat of a distinctive ring. But we actually like it and want to keep it. I am really surprised and disappointed that the M1G doesn't have the ability to handle distinctive (or LD) rings....

Most importantly, I have no idea how to resolve this while keeping that LD ring...

Any ideas or suggestions would be greatly appreciated.

Thanks!

Eric

 

[WayneW]

I have never heard of a phone that rings different for incoming long distance calls. I wouldn't be surprised if some answering machines also had trouble with ring counting. What phone company is this?

 

[BLH]

Now if we could get a different ring for Telemarketers.

 

[benze]

I have never heard of a phone that rings different for incoming long distance calls. I wouldn't be surprised if some answering machines also had trouble with ring counting. What phone company is this?

Bell Canada. Comes with call waiting. The idea is that you know that it is a LD call when you are on the other line, but work great when ur not on the line as well.

Any ideas if there is a way around this?

Tx,

Eric