Remote phone control issue

[fleetz]

The Telco provider on the M1 system I am working on has an electronic answering/message service which is I assume done at the phone exchange.

The issue I have is if I set the M1 to say a ring one before the electronic telco message service answers the M1 will pick the call up and no problems remote controlling the M1 but no message can be taken.

If I let the off site electronic telco answer the call you can not "***" and activate the phone remote function.

One solution is purchase an answering machine which defeats the service the telco provides. I can't think of any other solution can anyone think of one?

Regards,

Fleetz

 

[electron]

Unless you can find an answering machine which supports not answering when the call is coming from a certain number (i.e., Google Voice), I don't see a way around that, only 1 system can answer the call.

 

[Ira]

Any way that you can take advantage of the "unique ring" feature from the telco, if it's offered? It costs me a few dollars a month. With that feature, I have two phone numbers for one phone line. One of the numbers results in a "double ring". My fax machine is set up to only auto-answer a "double ring", and I give out the "double ring" number as my fax number. If a "single ring" call comes in, the fax machine won't answer it. I have no idea if the M1G (or your answering service) can be set up to only answer on certain ring types.

 

[tmbrown97]

The Elk RP guide has the following solution for that:

Ring/Hang‐up/Answer works as follows: the user to call the location hang up after a ring or two then call back and the panel will pick up the line within a 45 second window. In order for this option to work you need to have Rings Until Auto‐answer programmed to a number other than 0.

Check the manual and it's just a check mark to enable in G26-G28 Globals config.