Yale Zigbee Locks

I recently added a ZIM,  Zigbee OmniStat2, and two Zigbee Yale locks to my OPII panel. I've been using the OPII for many years for security and to control the lights with UPB switches.
 
The ZIM is Radio:V15.01 and Device:V15.00-HA
I update the firmware on the OPII to 3.14A as well and update the PC access software.
 
I was able to enroll the OnmiStat2 in the ZIM with no problems. I then added the address of the OmniStat2 in PC access and it works with no problems. I can control the OmniStat2 from the consoles or PC access.
 
I'm not able to enroll the Zigbee Yale Locks into the ZIM or through PC access?
 
I go through the setup on the Locks (Master PIN + #, 7 + #, 1 + #) and then try to enroll the device from the ZIM or PC access but it does not find the locks. I can even be standing right next to the lock when I try to enroll it with the ZIM and still no luck?
 
Hopefully there is an easy solution to this and is user error. Any ideas on what I'm doing wrong?

IIRC locks have to be the first devices, so disenroll the Tstat a try again.

Ok, I disenrolled the OmniStat2 then tried to enroll either one of the locks. Still nothing.
 
The lock just times out. I even tried it again holding the ZIM (disconnected from the OPII) right next to the lock.
 
The ZIM still doesn't find them. I've tried both locks. No results. :mellow:

@rdgibson
 
I have had the same results with my locks using firmware v.15, although I've had mine for a couple years now.  HAI zigbee radio firmware v.15 seems to be the issue.  I updated my firmware from v14.26 to v14.27 last year when the issue started.  I was forced to regress back to the previous version, however, and I waited until v.15 came out last month to try again.  Leviton/HAI sent me v.15 (since the zigbee updater program no longer works) which successfully updated to my ZIM, 2 HAI zigbee thermostats, and my HAI 15A zigbee load controller.  My locks, however, stopped working with v15.  I unenrolled/reinrolled all devices in any number of different orders with no success.
 
I contacted HAI they say, in their lab, zigbee locks (both Yale and Kwikset) work just fine, it must be my locks or my radio's being out of date.  I contacted Yale and they sent me the most current zigbee radio (for free), but that didn't solve the issue.
 
I currently have back dated my zigbee firmware (all devices) to v.14.26 and I'm trying to decide what the next steps will be.  I'd be interested if there is a real fix that won't limit the devices I have from future firmware upgrades. I'm also interested if Leviton will acknowledge your issue since it sounds as though this is a new install with all the most current radio versions.
 
I would encourage you to contact Leviton/HAI support and let us know what they offer.

Just and update on this one. No solution yet. I have been working with Leviton/HAI support and tried several different firmware versions on the ZIM including 14.26 as well as a newer beta version they created. None of them work with being able to enroll the two Yale locks I have. The next step is for Leviton/HAI to get the same newer version of the radio I have in my locks from Yale. I'm hopeful for a solution soon.
 
As a side note, Leviton/HAI support have been very responsive so far.

@rdgibson,
 
Thank you for the update!  On a possibly related troubleshooting note, my locks seem to coordinate with my HAI zigbee thermostats fine but not the ZIM.  If I take the thermostats out of the network the lock operations become spotty, even with the v14.26 firmware.
 
Distance wise, both my front and back door locks are withing 20 feet of the downstairs thermostat which seems to be doing most of the heavy lifting.
 
Let me know if I can help do any further testing with my network that may help you with yours.

@rdgibson
 
Any new news regarding your zigbee locks?

Have you tried disconnecting the ZIM and bringing it within a few feet of the lock to pair it?  I had to do this with my Kwikset locks. For whatever reason, range from a lock to the ZIM is VERY SHORT. Then connect the ZIM back to the panel.  You will likely need some 120V Zigbee device between the locks and ZIM. This can be the OMNISTAT2 or almost any 120V Zigbee device. 
 
Zigbee battery devices operate differently from 120V powered Zigbee devices as that battery devices have short range and do not forward packets. For whatever reason, the ZIM acts like a battery device. In a Zigbee network, only line-powered devices forward packets since battery life is not an issue with these.  At least this is what I have found.  If you only have one Omnistat2, maybe consider getting more line powered Zigbee devices to act as repeaters. Here is a Zigbee repeater you can use if you don't have many other line-powered devices: http://smartenit.com/product/zbre/

I must have been real lucky with mine. I have a ZIM and one Kwikset lock. They are about 25 feet apart and several walls in between. I recall having problems pairing it and finding some info online that differed from the instructions that came with the lock and when following those new instructions, it paired right up and I've never had a problem since. Unfortunately, I cannot locate what that pairing procedure was.

Zigbee is very reliable, but only once its all working.  Line-powered nodes WILL transfer packets of other nodes BUT ONLY AFTER they are part of the network.  Pairing can be a pain, because other nodes will not help with the pairing because the device you are pairing is not part of the network until it is paired. After that, range will increase if other line devices are repeating it. 
 
So I bring the ZIM near the locks and pair them one at a time. Then pair then pair your other Zigbee devices. THEN DON'T TOUCH ANYTHING for a few hours. This allows the network to adjust itself. It won't hurt anything if you do, but you might see performance improve with time as each node learns where the others are. 
 
Also, to add, Zigbee and Z-wave may both "look" like similar mesh networks on the outside, but they are VERY different on the inside. You often see reports of larger Z-wave installations failing, where everything has to be cleared and started again from scratch.  Zigbee is almost the opposite of that, as it was designed for giant networks of 1000's of nodes. Zigbee is almost overkill for such a situation, but at the least, its not ideal. This can make getting a small Zigbee network going reliably at least initially a bit more of a challenge. The reward is you will never outgrow a Zigbee network, and it will learn itself, adding to the reliability over time. The Aria hotel in Las Vegas has 75,000 Zigbee devices and counting all working great.

Ok, here is my update and were we finally ended up. I wouldn't call this a solution because we really never figured out the original problem.
 
So, Leviton received two Zigbee Radio's from Yale that were the same version as the radio's I have in my locks. They used those radios and had no problems enrolling the locks with 14.27 and 15.01 firmware on the ZIM.
 
I next sent them one of my radio's from my Yale lock that have not been able to enroll in my ZIM at firmware 14.27 and 15.01 (even with standing right next to the lock when trying to enroll it). They used my radio and were again able to enroll in their ZIM with firmware 14.27.
 
They then pulled a new ZIM off the shelf and again enrolled my radio in a yale lock with firmware 14.27 on the ZIM. They sent me this new ZIM and my radio back while I shipped them my old ZIM.
 
Once I received the new ZIM, I was able to enroll my second lock into the new ZIM with no problems.
 
They tested out my old ZIM when they received it and they stated they can enroll their yale lock into the ZIM with no problems?
 
So, I really don't know what went wrong. I haven't tried un-enrolling everything and trying to enroll the locks again. Again, to be honest, I'm afraid I'll be back to not being able to enroll the locks? 
 
I also asked them about what might happen if I updated the firmware? They didn't seem to think that would be problem but advised me against it because the current 15.01 has a timer issue in it they stated?
 
Not a solution really in my mind, but my system, an OPII with two Yale Zigbee locks and an Zigbee OMNI Stat are working with no problems now. As stated by others, I made sure to add the OMNI stat to the mix to help with the Zigbee network.

Where did you get the ZIM 14.27 firmware from?  I've never seen it posted anywhere? I know the Leviton Zigbee Updater never sees it.
 
Also, keep this in mind with Zigbee. There are three types of Zigbee devices: 1) Coordinator, 2) Router, 3) Endpoint.  The ZIM is a coordinator, and a Zigbee network can only have one of these. Locks are endpoints and they need either a coordinator or router to communicate with because they go to sleep often. An OmniStat2 is a router.  Each router and coordinator can be the parent of up to four endpoints.  So YOU NEED AT LEAST 1 COORDINATOR or ROUTER for every 4 ENDPOINTS.

Oops, On my old/original ZIM I had tried was 15.01(that was originally on it when I got it new) and 14.26 which Leviton sent me. Never received a copy of the 14.27 Firmware but the new/working ZIM they sent me has 14.27 on it.
 
At one point in this whole process I tried out a 15.01+(beta) Firmware, they sent me, on the old ZIM and that didn't work either.  I looked back at notes from talking to Leviton stated the clock stops working on the ZIM in the 15.01 version which why they suggested I not update the new ZIM.

Here is my experience. I have an old ZIM running 14.27 that was working fairly well. This older ZIM had a known HW problem where it can't go from USB power to battery power without resetting. So I thought it might be helpful to buy a new ZIM. So I received it and the HW problem was fixed, but it came with 15.01 FW. So as mentioned, the clock does not work, which can screw up the time in the Omnistat2. I could pair all my Kwikset locks, but they were very unreliable. I also have a Smartenit repeater that would not pair, but with my other ZIM with 14.27 it would pair. Tomorrow I'll put 14.27 in the ZIM and see what happens. It would certainly be nice if Leviton would test its products before shipping them.

rdgibson said:

Oops, On my old/original ZIM I had tried was 15.01(that was originally on it when I got it new)

Click to expand...

Don't you find it amazing that they are selling this thing with firmware which plainly doesn't work?  I paired it to my OmniStat2 and the ZIM set the time wrong in the Omnistat so my AC ran at the wrong time. Leviton has made it pretty clear that they couldn't care less about their customers.  Let see what else:
1) The Zigbee updater doesn't work and never finds new firmware
2) The old ZIM I have has a hardware bug in that when you disconnect power it resets instead of using battery power
3) The timer function on UPB 35A00-1CFL switches has never worked as far as I know.