Recent content by Btech

I could be wrong, but I'm pretty sure the iPhone/iPad doesn't support Flash unfortunately. The dashboard is Adobe Flex based.

Noted. We made changes to the registration page to make it a lot easier and cleaned up every broken link we could find. The reason we don't include a software CD is because of all the different software options available. Also, it ensures that customers will have the most recent version of...

Hey dBeau, The little red plastic clips are used to attach the monitors to a DIN rail. I attached two pictures to make it a bit clearer. Ben

Scott, Your readings seem correct. The reason that the displayed current is so high is that it is summing both CT currents and using the 120V reference voltage to calculate true power. The actual line current would be 1/2 of the displayed value (assuming a balanced load). Paul

My apologies for the lack of response here. I have been swamped. It appears that the Etherport device is defective. After assisting in troubleshooting, we have ship him a replacement unit. Paul

Matt, I know this is quite late for a response.... haven't been here for a bit. The command is TOG then XTD. PAul

Brian, Every ECM-1240 has enough memory for 4,088 records. It is simply a matter of upgrading the firmware/IA software. If you upgrade the firmware, try the auto method first. This is the one that sends the command instead of powering with the F keys down. If the F keys are used, dont hold...

You are using the RS-232 port? Are you using RS-232/USB adaptor? Paul

We have rectangular split core CTs on order and should be here in two weeks. They were selected for use in the same type of panel you speak of. I can email you the dimentions if you wish to try to determine if it will fit your panel. Paul

I just checked and I don't see "Out of Stock" on our page. Can you provide a link to where you've seen this? Paul

Sandpiper, What questions do you have? I am sorry, I didn't realize that you had additional questions. Paul

If the firmware doesn't load automatically then you will need to use method #2 (using the switches). You can't hurt anything by trying the command method. Paul

Has anyone else had problems installing the newest IA software application? I have just tried it on a virgin Vista system and it installed OK. I will post the exe file of the latest version. Place it in the same directory as you old version and make sure the "firm.com" is present in the...

Let me look into that right now. Paul