Whatever you do, LEAVE SMARTHOME OUT OF THE EQUATION AT ALL COSTS.
Last year I went through an insane amount of trouble over an Elk system that they charged our company credit card for and didn't ship because they had falsely claimed that it was in stock. Then they claimed that they couldn't refund the card, etc. etc.
A month later, we literally spent like ten hours on the phone and exchanged a dozen emails, jumping through hoops to get dealership status. The fax of the application that we so diligently filled out and sent in somehow was "misplaced". Everytime we called it was like we were starting all over again. No one seemed to know what was going on, ever. It took over two months to sort it out and by that time I had lost the client for my first job for the beginning of our Home Automation division of the construction company. I looked like a complete idiot, and as an extension, so did my boss.
This year I decided that I would try it again since my boss had cooled out about what happened. I placed an order and two days later was informed that I do not have a dealership account and the order was canceled. After losing my cool a bit, sending a few emails and making a couple more calls, I finally had my dealership status reinstated. I logged back on, placed my order again, and... wow that's so weird! The next day I got an email stating that I had to reapply for my dealership status or place the order normally. More emails. More phone calls.
At this point I was teetering on the edge of abandoning the idea, but I have a fair amount of time and money already invested in this, so I persisted. The order was finally placed and shipped.
Ten days later, I checked on my tracking number and found that they had shipped the package to Brazil. I live in Canada and that was stated very clearly on the shipping and billing address of the account. Still no word two days after informing them of the problem of what is going on or when in the hell I will get my shipment.
These people are so incompetent that it is laughable. If this is not resolved promptly and in a fashion to my satisfaction, I will be selling any Insteon devices that I have around my place and looking at UPB. It's a shame because I really like the ISY.