Recent content by RArbour

Joe,    Rapid clicking is usually a sign that you have power issues, which is most commonly caused by not wiring a "C" to the thermostat.  Without a true common, the thermostat will attempt to steal its power through the heat and cool relays.  Pulls just enough power through the relays to power...

Well this one is a doozie, so please excuse the impending wall of text.     First a few basics that you already know (but maybe someone just viewing this thread does not).  A Zigbee network consists of one and only one coordinator.  All other devices are enrolled into this coordinator.  For our...

Close, very close. The battery powered lock wakes up on its own (every 5 seconds) so see if its parent has any pending message for it. The parent has no control on how often or when the battery powered device wakes up. This is why a command from the Omni->Lock could take 5 seconds because it...

eleben, Check and see if your contrast settings have been changed to a non nominal value. To check this even though you cannot see anything, power cycle the thermostat and give it 5 seconds to boot up. Press and hold the middle button and turn the knob. This is the shortcut for changing...

Don't forget when evaluating battery life to keep in mind of the type of batteries you are putting in. There has been many studies done comparing name brand batteries to generic version. I have seen some studies reporting the name brand last 2x-3x longer than the cheap generic versions...

Yes the Thermostat uses a high powered radio and should get about the same range as our 5, 15, and 30A LCM's. The range issue with the lock is unfortunately with the low power nature of a battery powered device. Its transmit strength is low, so although it could hear the ZIM, it needs a...

Does your thermostat have a Zigbee Radio or does it just have an Zigbee option in the menu? I am looking into this potential issue. Ryan

Did you learn it in via PC Accesss or just copied the network address from the ZIM to PC Access? If you learned it in via PC Access while having a name defined, the ZIM should automatically pick up the name. Technically a 120V device does not have to be a router (manufactorer's choice), but I...

Ano, With a 4 digit code and 5 buttons, there are 625 possibilities. So having 10 codes mean you have 1/615 chance to guess a correct one. I haven't had caffeine yet this morning so hopefully my math is correct. I am aware the lock does not have a high powered radio, but am a bit surprised...

The ZIM can support 4 battery powered devices (Children) as well as 60 routers, for a total of 64 devices on the network (65 if you include the ZIM). HAI's other devices, Thermostat, LCM's, Companion, can each support 4 battery powered children as well. So I don't believe this is Ano's problem.

Yes a router will forward the lock's data. Since the lock is mainly sleeping all communication to the lock has to go through its parent. The router would be its parent in this situation.

Ano, As you probably suspect and eluded to, the range for the Zigbee Locks is not the best. This is not really a example of a general range of Zigbee, but rather one manufacturer's decision to reduce the RF power in their battery operated device to save energy. Although I cannot speak for...

Ano, What version is your ZIM (device and radio version please). The ZIM attempts to automatically classify a device that is trying to enroll as a "Load", "Lock", "Thermostat" etc. There are several ways to design a "Load" and it seems like your load was designed in a such a way the ZIM was...

Ano, Did you let the device sit there with a blank screen for 5+ minutes? Per updating instructions: ***************************************************************** NOTICE ************************************************************* After the non radio update has been sent to a device...

That is one of the few use cases I had in mind. Unfortunately this is not possible yet but is definitely something that is on our horizon. We are very involved in SE profile devices and am aware of what is will take to bridge the two networks. Unfortunately in today's market there is not...