5/16/24 -- Snaplink Mobile APP for Android won't connect

[leeleses]

Has the dreaded day finally arrived?

My customer's two Samsung / Android phones will both not connect.

So far the iPhone version of the APP still works...

 

[pete_c]

My Android / Windows (W11 Tablet) Snaplink are still working fine here.

 

[leeleses]

Thank's Pete! I'll have to dig in to this deeper...

 

[leeleses]

I found out I can't access his panel either, using PC Access!

So far all we did was look at the D6 & D7 lights on the Omni board to the left of the ethernet port.

They look normal, D6 is steady and D7 is flashing.

Thinking of trying a router reboot first.

Also my DYNDNS account looks all normal...

 

[pete_c]

Try to connect to panel with a laptop and a network cable and verify IP / keys using the console.

 

[leeleses]

Try to connect to panel with a laptop and a network cable and verify IP / keys using the console.

will do asap / soon -- thank you! Have u seen panels lose their keys sometimes?

 

[pete_c]

Have u seen panels lose their keys sometimes?

no.

 

[leeleses]

Thanks Pete! I don't think I connected the laptop directly to the panel's ethernet jack before.

Do you do that with a regular network cable, or a crossover cable?

 

[leeleses]

The router was having issues, and it's complicated because a 3rd party has a raspberry pi running in the house for extra protection.

But all is well, for now!

 

[LQtechvn]

SnapLink Mobile - Apps on Google Play

SnapLink App for End-User HAI Omni/Lumina controller

play.google.com