Can Someone Help Me With PC Access Issue?

[MisterPJ]

I have a new computer running Windows 11 Home. I have a Omni Pro II board installed and working - very stable - since 2015. I upgraded to PC Access 3 on my older PC running Windows 10 and that was made to work well also. But now with this upgrade, I open PC Access and see this message

View attachment 11582

Does anyone have any ideas on how to repair this issue? Thank you! Philip

 

[pete_c]

Hello Philip,

I do not see the attachment.

 

[MisterPJ]

Significant health issues intervened. I'm back and have NOT resolved how to get back into my Omni. The issues arose after two things occurred:
1) I bought a new laptop and it upgraded me from Win 10 to Win 11. This "may" be the cause of the message outlined in the attachment here?
2) I swapped out Spectrum for Frontier and that moved me from my old router to a new high-speed Eero router, so I can now, no longer communicate with the Omni.
Obviously, I have muddled along this way for several months, but I need help. If this involves retaining a consultant to help me (I'm near Tampa FL), I am open to that as well. I also wonder if I can somehow swap in an old Spectrum router for the limited times I need to access the Omni box or is their simple a cable connection that would work. Thank you for any help you can offer. Philip

 

[dwalt]

A few thoughts:
Changing your ISP and router probably is an issue. Have you verified your local subnet is the same as with the old router?
You can check your ip subnet by opening a command window and typing "arp -a".
I am not current on Win 11... With the error you posted, did you select continue? If so, what happened?
Have you made sure when installing Dealer PC Access none of it defaulted to the cloud drive?
I would start with getting PC Access working locally at your home before getting remote access working.
Step 1 is to make sure your laptop and the Omni are still on the same local subnet.
Remote access requires a static ip and port forwarding configuration on your router. When you changed your ISP and router this info was probably lost.
Do you have a local IT tech you trust?