Went to add mobile hot spot to my account so went to my account web page. Selected adding it. It asked if I wanted it to be effective then (yesterday) or today which is my account renewal date. I selected today. It said $0 was due and I went through a couple screens to confirm. All seemed good. This morning I get a call at work from my wife (using a different phone) that the phone doesn't work. I get on line and see my account has been suspended! And still showing $0 due. I call their customer service thinking this is all a mistake and can be handled quickly. Wait for 15-20 minutes on hold and finally get someone. They explain that it's a prepaid service and take the payment for the next month 2 days before the start of the month and since that didn't include the extra $10 for hot spot that I am now delinquent and also owe a $15 restore fee. I tell them that I never saw any notice of needing to pay when changing the service and don't think I should pay a penalty. They say they can't reverse that charge. So frustrating. My wife is going to the store to deal with it and probably will end up paying the fee. I see on line others have had the same surprise. The easy thing NOW THAT I KNOW is to not make any changes between when the charge our card and the start of the new billing month. Crazy a supposed tech company can't make their system warn about this and guide you to make the needed payment. I did get a text from Cricket this morning but it just said "A change has been made to your account." and gave a link to log in. No indication the account was suspended until I tried to make a call.