Elk XEP with U-Verse 2 wire router

[tal1412]

My Elk was working good on my LAN and the internet. Email was working fine.

Today I just switched my internet service to U-Verse internet. Now I can't connect to the panel from the LAN. When I do a FIND, the RP can see the XEP module and it's IP. When I try to connect via the RP, it times out and says in can't connect.

Does anyone have their Elk working with a U-Verse 2 wire 3600HGV who could tell me what I should look for? Does port forwarding apply to access via the LAN, or just from the internet.
Any help would be appreciated.

 

[Del91574]

You need to open the ports listed in the XEP manual on the gateway.

What I've done multiple times on Uverse and Elk:

First, it sounds like the gateway assigned a new IP to the XEP via DHCP, which is the reason why you most likely can't connect via RP. You should be able to enter in the new IP in RP and then connect to the XEP, but that is somewhat premature until the gateway is set up first.

Assign the MAC of the XEP to be fixed from the pool, not DHCP, that way you won't have the IP change if the gateway blips or the XEP powers down, etc.Easiest way I've found to do it on the Uverse gateways. You can enter the IP that you assign statically to the MAC in RP, assuming you don't connect to the panel outside of the LAN. If you do, then you will need a DNS setup in the XEP.

Then go into the firewall settings of the gatway and then "pinhole" the XEP's IP address for the specific ports to open to the outside.

 

[tal1412]

I ran the XEP utility diags and it found the problem....my computer was assigned a new IP in a different subnet? My computer was 192.168.1.64. The XEP was assigned 192.168.2.99, by my old router. I changed the IP of my computer and I was able to connect via RP.

The 2wire.com site is very clear for a novice network guy like me. I was able to figure it out on my Linksys router...I saw where to forward the ports to the XEP at a certain IP. When I go into the 2wire config, I can't find a place to enter the IP of my XEP to forward to. It just has the port range with no way to link to a IP?

Is there a site that I can access to learn more about this 2 wire port forwarding setup?
Thanks

 

[Del91574]

Port forwarding is referred to as pinholes in the 2wire. You assign to the MAC address unless you set a static/reserved from the DHCP pool, which is what I'd recommend.

Go through the steps like I (roughly) described.