HAI OmniPro II telephone setup - No # response

[szoostrom]

I'm setting up an HAI OmniPro II. The house telephone is a single line from Verizon with DSL. I've installed a DSL filter and the HAI RJ31X, and triple checked the wiring. The house phones consist of an RCA DECT 6.0 system and an older touch tone phone that works without aux power.

When I press the # on a house phone I get a busy signal and can't connect to the Omni (as per HAI manual). I get the same tone when I disconnect the Omni at the RJ31X.

Anyone know if there is a setting on Omni that I've missed ? Or potentially a hardware problem ? Or is this perhaps a Verizon issue that I need to resolve ?

 

[PaulD]

Can you disconnect the RCA phones and then try again with just the touch tone phone hooked up?

 

[szoostrom]

I disconnected the RCA and still get the busy signal. Thanks for the suggestion.

 

[PaulD]

If wired correctly, when you pick up a house phone, the D22 LED should light up on the OPII mother board to show that the phone line is busy. The D22 is on lower left area of the motherboard.
Also, the RJ31X connections can be real tricky. Look that over carefully.

 

[cornutt]

It does kind of sound like the OPII isn't recognizing the off-hook condition. Does it pick up if you call the house line from another number?

 

[szoostrom]

PaulD & cornutt - The LED is on/off as it should be and the RJ31X checked out OK. The OPII does pick up when I call the house from another number. I turned some lights on and off from my cell phone.

I see now that there is a miscellaneous setting for "Off Hook Detect." I'll call HAI tomorrow to see if this is related to my problem and should be adjusted. The units are seconds but I'm not sure that's correct.

The PC Access manual describes it as:
"Off Hook Detect"
This installer-only setting in the Setup->Miscellaneous tab is used to adjust the threshold that is used to determine when the phone line is going off hook. Type in the text-box the number of seconds you want to use for this feature. The Off Hook Detect default setting is 69 seconds.
NOTE: Adjust only under the direction of HAI.

Update 12/15 - Found out the problem WAS with the RJ31X. Input and output were reversed. The RJ31 was mounted upside down vs the HAI diagram and I forgot to account for that (even after several checks!) Problem became evident when I realized the OPII couldn't seize the phone line with an alarm - it was seizing the house phones! PaulD pegged it.