After checking your account, I noticed that we have charged you for your order # 74696xxx. The next step for the order is to be boxed and scanned at our warehouse. As of this moment since the order has been charged, we can only issue the credit after the order has been fully invoiced and shipped out. Therefore in order to avoid unnecessary troubles, please contact us back with this order number once you have received the package, and then we are able to help you with the credit. Thank you very much for your understanding.