Monitoring company not receiving alarm events

[cholzhauer]

Hey all,
 
I had my Elk M1G monitored by alarm relay for awhile via phone line and due to some things, have a need to change monitoring companies.  To avoid using the phone lines, I'm doing monitoring over the network.
 
I think I have everything set correctly in the ElkRP software, but the monitoring company informs me thay're not seeing any reporting of alarm events (eg a door is opened when the alarm is on)  They say they are seeing traffic from me when I reboot the ethernet expander, but other then that, nothing.  I do see a bunch of UDP traffic being sent at them, but I'm not sure what's contained in that traffic.
 
Has anyone experienced this before?  Have any solutions?
 
Thanks

 

[Del91574]

Report codes enabled?
 
Can you ping their receiver?
 
You could use something like Wireshark to see what the traffic is and where it's coming from.

 

[cholzhauer]

I am sending them "area events, alarms, restorals, and unbypasses", and "global system events"
 
I get a TTL exprired for their receiver, but they're telling me they are only allowing TCP/UDP (all my traffic is UDP)
 
I asked them if they were seeing my traffic hitting their equipment, but I guess they don't have access to see it (some sort of 3rd part IT thing I guess)  I"m working on traffic captures now.