So we had a false alarm about a week ago... damn spiderwebs. I noticed that we never got a call from Alarm Relay. So I called to check and they had not gotten anything from us. Our current setup is a 4500EZ with VOIP backup.
Speaking to Tech support, I was told that the Uplink had pushed an update through and bricked the 4500EZ of about 75 of their customers. Uplink had not been able to fix the issues so AR is replacing at their cost. AR was in process of notifying customers. They gave me two options, an Uplink option i think, or the IPDatatel. The latter had a slightly cheaper monitoring fees so with with the IPDatatel.BAT LTE.
Just though I would see if anyone had a similar issue with the 4500EZ?
Also, anyone use the IPDatatel and if so, are you happy with it? I will be installing it Thursday. I am told it is run through Verizon and it has as ethernet backup.
Speaking to Tech support, I was told that the Uplink had pushed an update through and bricked the 4500EZ of about 75 of their customers. Uplink had not been able to fix the issues so AR is replacing at their cost. AR was in process of notifying customers. They gave me two options, an Uplink option i think, or the IPDatatel. The latter had a slightly cheaper monitoring fees so with with the IPDatatel.BAT LTE.
Just though I would see if anyone had a similar issue with the 4500EZ?
Also, anyone use the IPDatatel and if so, are you happy with it? I will be installing it Thursday. I am told it is run through Verizon and it has as ethernet backup.