Hello,
I have an ELK M1 with an M1XEP connected to it. It's been working great since I originally installed it about 2 years ago. I've been doing a lot of expansion lately and just cleaned up my panel the other day. I turned it off, rerouted some cables, etc. When I brought it back online I wasn't able to access the M1XEP interface. Since then I've been doing a lot of troubleshooting with it. I can't do anything to get it to connect.
I've always had it configured with a static IP, 172.17.x.x. It lost this address. I now see it at it's default of 192.168.0.251 but no matter what I do I can't change it.
If I use the "find" feature in the ELK-RP setup, it finds it at 192.168.0.251 and lets me select it but will not let me change it at all. The windows in the Ethernet Setup for "Reboot", "Send" and "Receive" are all grayed out no matter what. I haven't been able to click on any of them since this problem started (in any window of the setup tool no matter what I change).
If I setup my PC on that subnet I can ping it at 192.168.0.251 (still can't change anything through setup).
I've tried using the JP2 jumper on it to toggle back and forth between static and DHCP. The LED on the Ethernet port responds correctly (one blink or two) but never puts it in DHCP mode, it keeps it's 192.168.0.251 address in either case and if I watch the DHCP server it never sees a request from the XEP.
I've replaced the Ethernet cable, serial cable, power source (moved it from it's wall wart to the aux power on the panel), switch port, switch.
Has my unit gone bad? Is there any process to have Elk replace it out of warranty or do I get to overpay for a replacement for something that costs way too much for what it is in the first place? Can't wait to have $400+ invested into an Ethernet interface.
Thanks in advance for any help!!
Grant
I have an ELK M1 with an M1XEP connected to it. It's been working great since I originally installed it about 2 years ago. I've been doing a lot of expansion lately and just cleaned up my panel the other day. I turned it off, rerouted some cables, etc. When I brought it back online I wasn't able to access the M1XEP interface. Since then I've been doing a lot of troubleshooting with it. I can't do anything to get it to connect.
I've always had it configured with a static IP, 172.17.x.x. It lost this address. I now see it at it's default of 192.168.0.251 but no matter what I do I can't change it.
If I use the "find" feature in the ELK-RP setup, it finds it at 192.168.0.251 and lets me select it but will not let me change it at all. The windows in the Ethernet Setup for "Reboot", "Send" and "Receive" are all grayed out no matter what. I haven't been able to click on any of them since this problem started (in any window of the setup tool no matter what I change).
If I setup my PC on that subnet I can ping it at 192.168.0.251 (still can't change anything through setup).
I've tried using the JP2 jumper on it to toggle back and forth between static and DHCP. The LED on the Ethernet port responds correctly (one blink or two) but never puts it in DHCP mode, it keeps it's 192.168.0.251 address in either case and if I watch the DHCP server it never sees a request from the XEP.
I've replaced the Ethernet cable, serial cable, power source (moved it from it's wall wart to the aux power on the panel), switch port, switch.
Has my unit gone bad? Is there any process to have Elk replace it out of warranty or do I get to overpay for a replacement for something that costs way too much for what it is in the first place? Can't wait to have $400+ invested into an Ethernet interface.
Thanks in advance for any help!!
Grant