One thing that I note here is that I see where many DIY installers here mention they called Elk Tech support. That is exactly what they are trying to minimize. No manufacturer can provide support like that on this type of product. DIY installers should be contacting the distributor or dealer where they purchased the system or accessory. If the distributor or dealer can not answer the question they should contact ELK not the DIY person so that they will know for the future how to address the issue and minimize the load on the manufacturer.
The problem may be some distributors and dealers blow off the DIY installer so they are forced to contact ELK directly.
DIY installers are important resource for manufacturers as far as revenue, feedback on feature requests, and also many times as beta testers. I think its just harder and harder to manage then ever before.
Personally I think the installation instructions should be available presale so that people know what they are buying. Actually I think some people might even opt for a professional install if they read the instructions first and others might have less headaches during the install because they had the documents to preread before they get the system to install and the itch to dive head first into it.
The problem may be some distributors and dealers blow off the DIY installer so they are forced to contact ELK directly.
DIY installers are important resource for manufacturers as far as revenue, feedback on feature requests, and also many times as beta testers. I think its just harder and harder to manage then ever before.
Personally I think the installation instructions should be available presale so that people know what they are buying. Actually I think some people might even opt for a professional install if they read the instructions first and others might have less headaches during the install because they had the documents to preread before they get the system to install and the itch to dive head first into it.