Hi,
We had an HAI system installed in our new home build 5 years ago. The original installer sold us on the potential, but since installation has been extremely difficult to work with and all we are left with basic fire and security and a few lights that we can turn on and off from our phone.
We want to get the most out of our system, but upon contacting other installers, found out we need the original 'dealer code' from our installer to gain access to make any changes. The original installer has been unwilling to give us that code, but finally agreed to reset it to the default for a $100 fee. However, that original installer has told us that he will immediately terminate our monitoring services and "remove the dial out setup since he is no longer in control of the panel.”
We don't know what any of that means for us and how expensive and involved this is all becoming. We've tried searching for other companies for monitoring that work with HAI, but so far haven't found any. The current monitoring company is through the installer and he will not allow that to continue when resetting the code.
Does anyone know how difficult it is to change monitoring services? Do we need to have an installer do that or is it something we could do ourselves? Any recommendations on a monitoring service that is compatible?
Thank you for any help anyone has for us!
We had an HAI system installed in our new home build 5 years ago. The original installer sold us on the potential, but since installation has been extremely difficult to work with and all we are left with basic fire and security and a few lights that we can turn on and off from our phone.
We want to get the most out of our system, but upon contacting other installers, found out we need the original 'dealer code' from our installer to gain access to make any changes. The original installer has been unwilling to give us that code, but finally agreed to reset it to the default for a $100 fee. However, that original installer has told us that he will immediately terminate our monitoring services and "remove the dial out setup since he is no longer in control of the panel.”
We don't know what any of that means for us and how expensive and involved this is all becoming. We've tried searching for other companies for monitoring that work with HAI, but so far haven't found any. The current monitoring company is through the installer and he will not allow that to continue when resetting the code.
Does anyone know how difficult it is to change monitoring services? Do we need to have an installer do that or is it something we could do ourselves? Any recommendations on a monitoring service that is compatible?
Thank you for any help anyone has for us!