BitWise_Mark
Member
Let me be more specific with the questions then - answers are really what I am looking for:
1) Will I be able to purchase other units?
2) What happens if this one fails, or the Power supply fails?
3) Can I purchase the Project editor?
4) Can I upgrade the firmware?
5) Will you continue to support and evolve the HS plugin, like adding to the IR DB? (Yes is the answer from the HS forum)
6) Can I send in requests to your support team?
7) Can I get access to the support forum and other technical doc (which is really good BTW)?
8) Can I request IR codes directly from you?
1. We will no longer be selling the BC4X1 to non-dealers
2. If the unit were to fail within the one year warranty period, we would of course repair or replace it.
3. No
4. Firmware updates are posted on our downloads page. There is more to making a unit "Pro" than just the firmware. Existing non-pro units can utilize the latest firmware, but that will not make them Pro units.
5. I personally will continue to answer support questions in the HomeSeer forum. We have no current plans for additional development on the plug-in. The IR database is built into the hardware, and is not a function of the Plugin.
6. Our forum on the HomeSeer message board would be the most appropriate place to request support for the product in the HomeSeer environment.
7. All of our technical documentation is freely available on our website.
8. As you have already requested and received IR codes for numerous devices, I think we've demonstrated that. Again, the HomeSeer board is going to be your be your best bet for support questions for HomeSeer users moving forward.