uscpsycho said:
How often do you find yourself making service calls. If you haven't made any changes and something stops working, isn't that something the installer should fix for free because it's a problem in their design?
You make it sound like you have a lot of problems with it. If you had the chance to do it over again would you use RTI or would you go with something else? I'm facing that same decision now and leaning towards Homeseer.
Overall, the system has performed pretty well. There was an initial issue that took a long time to get sorted out (fortunately while the system was under full warranty) with a driver between the HAI OPII and the RTI XP6 Processor. This manifested itself where the RTI Panel app would no longer control the UPB light switches, or you would operate a switch manually and the status would not update in the RTI Panel app. We went back and forth a few times, and eventually that issue mainly went away, I just have to cycle power on occasion on the RTI processor if something gets out of whack. So I don't have to make service calls routinely anymore.
I guess my biggest regret about RTI, so to speak, is the fact that as my situation has changed (getting married, changing some of my routines, etc) now I have no means to do any updates or re-customization to the RTI custom interface that I cooked up during the initial install and programming.
Don't get me wrong, the RTI product is very nice, it looks fantastic, has a lot of power and since we are an iDevice family, it means my wife and I can make the best of the main program between the two of us over all our devices with the same pretty interface.
But now that I'm a bit wiser in my home automation experience, I would not invest again in a technology where I have no means to program/tinker with the interface to where I can re-customize or re-work the look and feel, or set up my own macros or scenes exactly how I want, etc.
Between the excellent Haiku product and having HaikuHelper running on a Mac Mini, I can work around lots of the customization issues through scripting, and of course, with the dealer version of PC Access, I've got even more power to make adjustments from the OPII automation. So basically, the RTI panel app has become the app we use if we're controlling things while walking past the wall-mounted iPad, or to drive Sonos or the Home Theatre system while sitting on the couch. The rub is that was an expensive setup to somewhat obsolete itself and be replaced by other tools that are much easier to work with.
Also, moving forward, there will always be newer technologies such as the Amazon Echo that RTI doesn't support and even if they did eventually develop a driver for it, I have no capability to integrate that driver into my system myself. With a little scripting and some website help, I got the Echo working through HaikuHelper in a day.
TL;DR: If you want a pretty interface that won't need to change, RTI is pretty awesome. If you want to have full control and lower cost go with another option.