Alarm Relay wants account updates by email (insecure)

[JimS]

Have had several alarm events (false alarms) in the last few months and have not been impressed with Alarm relay on those. They were very helpful when my system went nuts and got everything working properly again. But they didn't keep the contact list/passwords straight when putting friends on for when we went on vacation. Main issue I am posting about now is their use of email to update contacts and passwords. Email being technically insecure causes me some pause but perhaps I am being overly worried about it. I suppose the chance of someone getting that info AND using it to rob an average person like me is pretty remote. Still, I would think a company that focuses on security wouldn't just use email. In the past I asked about FAXing it and they gave me a FAX number. Today when I asked about FAX they just said I should use email. What are others thoughts on this?

 

[ano]

They do have web page where you can administer your alarm. They never told me about it but I stumbled across it somehow. myalarms.com

 

[JimS]

Interesting. Not sure what my name and password would be there... Do I just register and then somehow link it to my existing account?

 

[ano]

My mistake. I don't use Alarm Relay anymore. Something they did made me mad also, so I switched. I use SafeHomeCentral now. They have been OK but also didn't tell me about this web page until I discovered it by accident. Sorry, my mistake.