Steve
Senior Member
My $.02
In a very general way I do understand where the OP is coming from. There are many times where I will email companies asking for information and I use their responses (or lack of them) to decide which to go further with. But that is for first time contact. For vendors that I have a relationship with or know from others I give a little more leeway because I know they are good companies and as stated here already, sometimes stuff just happens, no business or person is perfect all the time.
So, in this particular instance, I think the OP was a little quick to pen such a negative post (especially title) without trying a little harder first, especially knowing they had a good reputation to begin with. There have been many times where a company I know and trust have dropped the ball on occasion for whatever reason but its how they handle things after it is brought to their attention that determines if they stay on the good list or fall off the list. In this case, it looks like once it was brought to their attention they apologized profusely and went above and beyond to rectify. In similar situations I have asked companies to ship quicker to make up some lost time and while some of the better ones have, there have been some big reputable companies that have refused and totally don't care, THOSE are the ones to caution against.
I also think the title should either be updated or first post more complete since imho AO handled this very well. And I don't think any caution is in order at all for AO. It was a simple oversight, nothing intentional and stuff just happens sometimes.
In a very general way I do understand where the OP is coming from. There are many times where I will email companies asking for information and I use their responses (or lack of them) to decide which to go further with. But that is for first time contact. For vendors that I have a relationship with or know from others I give a little more leeway because I know they are good companies and as stated here already, sometimes stuff just happens, no business or person is perfect all the time.
So, in this particular instance, I think the OP was a little quick to pen such a negative post (especially title) without trying a little harder first, especially knowing they had a good reputation to begin with. There have been many times where a company I know and trust have dropped the ball on occasion for whatever reason but its how they handle things after it is brought to their attention that determines if they stay on the good list or fall off the list. In this case, it looks like once it was brought to their attention they apologized profusely and went above and beyond to rectify. In similar situations I have asked companies to ship quicker to make up some lost time and while some of the better ones have, there have been some big reputable companies that have refused and totally don't care, THOSE are the ones to caution against.
I also think the title should either be updated or first post more complete since imho AO handled this very well. And I don't think any caution is in order at all for AO. It was a simple oversight, nothing intentional and stuff just happens sometimes.